ปัจจัยสู่ความสำเร็จ : นโยบายภาครัฐการนำระบบดิจิทัลในการยกระดับการบริการประชาชนในประเทศไทย

Anantachai Kaewsringam

Authors

Anantachai Kaewsringam Air Force

Keywords:

Success Factors, Government Policy, Digital Systems, Enhance Public Services

Abstract

This study aimed to examine the key factors influencing the success of implementing digital government policies to enhance public service delivery in Thailand. The research employed a documentary review method, analyzing textbooks, official documents, and relevant academic studies. The findings reveal seven critical factors contributing to the successful implementation of digitaled government policies: 1. leadership support, 2. information technology infrastructure, 3. workforce capacity development, 4. citizen participation, 5. appropriate legal and regulatory frameworks, 6. change management, and 7. continuous evaluation. The study suggested that government agencies should prioritize the systematic development of these factors to ensure the effective implementation of digital government policies and achieve genuine improvement in the quality of public services.

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