Management of Remote Working in Crisis Situation that Impacts Employees' Productivity

Main Article Content

Yuttana Methawaranthon
Saowanee Samantreeporn


This article aims to 1) study the influence of remote working factors, self-leadership, employee satisfaction, and work-related stress on the productivity of employees in private companies during the crisis situation in Thailand; and 2) develop a framework for managing remote working patterns among employees under the influence of remote working, employee satisfaction, self-leadership, work-related stress, and productivity. The research methodology employed a mixed-methods approach and utilized the job demand-resources model (JD-R model). The sample groups consisted of employees in private companies capable of remote work during the crisis period in Thailand. The sample was divided into two groups: Group 1, operational-level employees (n = 320), selected through convenient online questionnaire distribution, and Group 2, managerial-level employees (n = 8), selected through purposive sampling for in-depth interviews. The data was analyzed using descriptive statistics, path analysis, and content analysis of interviews.

The research findings indicated that self-leadership and employee satisfaction directly influence employee productivity. Specifically, self-leadership and remote work have indirect effects on productivity through employee satisfaction. The model fit indices support the relationship patterns (Chi-square = 143.08, df = 77, Chi-square/df = 1.86, GFI = 0.94, AGFI = 0.91, CFI = 0.97, and RMSEA = 0.06). Self-leadership exerts the strongest direct influence on productivity (0.77), followed by employee satisfaction (0.70), remote work (0.48), and work-related stress (-0.30). These factors collectively predict 67% of the productivity variance. The interviews revealed that remote work is suitable for employees with self-leadership qualities, clear work goals, and a sense of responsibility without the need for constant supervision. Additionally, organizations should provide appropriate tools and technology for remote work to enhance employee satisfaction and productivity.

The insights from this research can serve as valuable information for organizational decision-making, policy formulation, strategic enhancement, and process development. They help managers and stakeholders understand the factors influencing employee productivity in remote work settings, aiding future transitions to remote work formats.

Article Details

How to Cite
Methawaranthon, Y., & Samantreeporn, S. (2024). Management of Remote Working in Crisis Situation that Impacts Employees’ Productivity. Journal of Multidisciplinary in Humanities and Social Sciences, 7(1), 510–527. Retrieved from
Research Articles


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