The Influence of The Development of Monozukuri Production Personnel, Kaizen Event, and Japanese Communication on The Operational Performance of Staff
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Abstract
This article aimed to: 1. develop and validate a causal structural relationship model of Monozukuri production personnel development, Kaizen events, and Japanese communication on operational performance; and 2. analyze and compare the direct and indirect effects of factors influencing operational performance. This research was conducted using questionnaires as an instrument to collect data from 238 staff with stratified random and convenience sampling. This process was completed using structural equation modeling (SEM) and part analysis. The results suggested that the theoretical model and empirical data showed a good fit of χ2 = 238.62, df = 89, χ2/df = 2.692, p = 0.00, CFI = 0.97, GFI = 0.92, RMR = 0.02, RMSEA = 0.05, It was found that Monozukuri personnel development had a direct effect on operational performance of 0.25, an indirect effect on operational performance through Kaizen events and Japanese communication as an intervening factor of 0.69, and a total effect of 0.94 on staff.
The practical contribution is that staff who are responsible for increasing operational performance must continue to enhance Monozukuri personnel, Kaizen events, and Japanese communication components in quality for increased operational performance.
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