The Effects of Information Technological Capabilities and Antecedents on Smart Emergency Medical Services in Private Hospitals
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Abstract
The challenges of complex emergency medical services and the provision of continuous care using information technology which still lack a clear and definitive model, have significantly affected patient care and the work of personnel in the emergency medical services. This research aims to study and analyze the impact of information technology capabilities and related factors on the operation of smart emergency medical services in private hospitals. This is quantitative research using a sample of 411 operational employees in the emergency medical service system who can speak, read and write Thai, aged 18 and above. Data were collected via a questionnaire and then were analyzed using structural equation modeling. The research findings revealed that information technology capabilities and related factors had a significant impact on the smart emergency medical services, with the highest path coefficient at 0.243 and an R² value of 0.991. This means that all variables together could explain up to 99.00% of the variance in effectiveness. Therefore, the development of intelligent emergency medical services in the private sector requires continuous knowledge management and support, driven by a strong team and the integration of collaboration from network partners. This will lead to the creation of a safe environment and support for personnel in patient transportation, which in turn will enable the emergency medical service system to deliver quality and safety standards comprehensively for patients, personnel, and society as a whole.
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