People’s Satisfaction towards the services of Bottles Drinking Water from the Royal Thai Army Disaster Mitigation Vehicles by the Engineer Department Phramongkutklao Hospital

Abstract

The purposes of this research were 1) to study the level of people's satisfaction towards the service of bottled water from the Army's drinking water production vehicles for disaster relief by the Engineer Department at Phramongkutklao Hospital, 2) to compare the level of people's satisfaction towards the service of bottled water from the Army's drinking water production vehicles for disaster relief by the Engineer Department at Phramongkutklao Hospital classified by personal factors and 3) study problems and suggestions about the service of bottled water from the Army's drinking water production vehicles for disaster relief by the Engineer Department at Phramongkutklao Hospital. The sample group used in the research included people who received bottled water, 400 people. The statistics used in the data analysis were frequency, percentage, mean, standard deviation, T-Test, and ANOVA. The results of the research were as follows: 1) The level of people's satisfaction towards the service of bottled water from the Army's drinking water production vehicle for disaster relief by the Engineer Department at Phramongkutklao Hospital overall was at a moderate level ( = 3.48, S.D.=0.53). When considering each aspect, it was found that in terms of providing services equally with the highest average score ( = 3.56, S.D.=0.50), followed by timely service ( = 3.49, S.D.=0.60), progressive service ( = 3.47, S.D.=0.68), adequate services ( = 3.45, S.D.=0.66) and continuous service ( = 3.42, S.D.=0.60), 2) People with different gender, ages, education levels, occupation, and monthly incomes were satisfied with the service of bottled water was significantly different at the 0.05 level, and 3) people advise that there should be an increase in the number of staff in service as much as possible, followed by the number of seats for more people.