Guidelines to Enhance an Efficiency in a Service Delivery of the Phra Nakhon Si Ayutthaya Provincial Land Reform Office

Abstract

This research has objectives to 1) study the efficiency in service delivery of the Phra Nakhon Si Ayutthaya Provincial Land Reform Office, 2) compare the service delivery efficiency of the Phra Nakhon Si Ayutthaya Provincial Land Reform Office using individual factors and 3) study guidelines to enhance an Efficiency in a Service Delivery of the Phra Nakhon Si Ayutthaya Provincial Land Reform Office. A group sample of quantitative research includes 308 people who used the service of the Phra Nakhon Si Ayutthaya Provincial Land Reform Office. For qualitative research, the number of group samples is ten, including community leaders in the land reform area, volunteers for agricultural land reform, and other organizations who avail the office's services. Tools used in the study were surveys and interviews. Regarding data analysis, frequency, percentage, average, standard deviation, T value, and F value at the significance level of 0.05 were utilized in the quantitative analysis. Meanwhile, content analysis was leveraged in the qualitative analysis. The research found that 1. an efficiency in service delivery of the Phra Nakhon Si Ayutthaya Provincial Land Reform Office is at the highest level. Considering each perspective, it was revealed that the service process perspective and accuracy and responsiveness perspective received the highest-level scores. Meanwhile, the staff perspective and facilities perspective received high-level scores. 2. Publics of different genders, ages, education levels, occupations, and monthly income do not have a significant difference in terms of opinions for the efficiency in service delivery of the Phra Nakhon Si Ayutthaya Provincial Land Reform Office 3. Ways to enhance Efficiency in a Service Delivery of the Phra Nakhon Si Ayutthaya Provincial Land Reform Office include 1) For staff, organize a training program to enhance knowledge and work experience so that staff can accommodate people more efficiently, 2) For service process, there should be a queue system established and signages to inform service processes to the public, 3) For facilities, online service system should be developed, and 4) For accuracy and responsiveness, work and equipment should be enhanced, and there should also be training on surveyor tools usage.