Public satisfaction with the building permit and building extension services of Pak Kret Municipality

Abstract

      The objectives of this research were to study 1) personal factors of people applying for building construction and addition permit at the Pak Kret Municipality who were target population under study 2) factors influencing their satisfaction resulting from the use of the municipality's service 3) and compare their satisfaction based upon personal factors 4) obstacles encountered when applying for the permit. Samples included 300 persons requesting for permit during the year 2014. Questionnaire was used as a tool to collect the data. Statistics used in this study included both descriptive statistics ( frequency, percentage, mean, standard deviation) and inferential statistics (t-test, F-test or one-way ANOVA together with multiple comparison test using Scheffe'). Level of significance used was 0.05.

Outcome of the research revealed that mean scores on the respondents' satisfaction, overall, were highest on a given rating scale. Satisfaction was highest for servicing personnel while satisfaction on amenities provided and work process was high. The research also indicated that the service recipients with different sexes, age , education, occupations, monthly income did not differ in their satisfaction of services at 0.05 level of significance. Major obstacles included lack of knowledge in law and regulation on the part of people applying for the permit, violation of regulation, initiating construction without obtaining proper permit in advance and lack of public relationship on the part of the municipality itself.