Factors influencing technology adoption of people with visual impairment: Case study of financial transactions through an automatic teller machine (ATM)

Authors

  • Warot Korwatanasakul Doctoral Program in Technopreneurship and Innovation Management, Graduate School, Chulalongkorn University, Bangkok 10330, Thailand

Keywords:

blindness, financial services, financial transactions, technology adoption, visual impairment

Abstract

The objectives of this study were to identify the factors that influence the technology adoption of financial services through a case study of financial transactions made via an automatic teller machine (ATM). This study adopted both qualitative and quantitative research methods, including experiments, observation, questionnaires, and focus group in- terviews with 40 observations. The results indicated that the factors influencing technology adoption include cooperation from all related parties, social acceptance, ease of use, use- fulness in using existing devices such as mobile phones, transaction safety, and security.

Downloads

Published

07-08-2018

How to Cite

Korwatanasakul, W. (2018). Factors influencing technology adoption of people with visual impairment: Case study of financial transactions through an automatic teller machine (ATM). Kasetsart Journal of Social Sciences, 41(2), 315–320. Retrieved from https://so04.tci-thaijo.org/index.php/kjss/article/view/232593

Issue

Section

Research articles