Factors inﬂuencing technology adoption of people with visual impairment: Case study of ﬁnancial transactions through an automatic teller machine (ATM)
Keywords:blindness, ﬁnancial services, ﬁnancial transactions, technology adoption, visual impairment
The objectives of this study were to identify the factors that inﬂuence the technology adoption of ﬁnancial services through a case study of ﬁnancial transactions made via an automatic teller machine (ATM). This study adopted both qualitative and quantitative research methods, including experiments, observation, questionnaires, and focus group in- terviews with 40 observations. The results indicated that the factors inﬂuencing technology adoption include cooperation from all related parties, social acceptance, ease of use, use- fulness in using existing devices such as mobile phones, transaction safety, and security.
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This is an open access article under the CC BY-NC-ND license http://creativecommons.org/licenses/by-nc-nd/4.0/