Determinants of Thai information and communication technology organization performance: A structural equation model analysis

Abstract

     Thailand 4.0 has awoken many to the information and communication technology (lCT) human resource needs in academic institutions, in research facilities, and industry. To support this, the government has targeted USD 1 billion to train 12,290 research PhDs to serve in 10 key industrial sectors over the next 20 years. The Thai lCT sector that is required to support these goals however has been constantly identified as significantly lacking the skills, knowledge, and expertise to meet the needs of a 21st century, knowledge-based economy. This study, therefore, set out to identify the key variables required to support an lCT organization's performance. By use of a structural equation model and the PLS Graph software, analysis was performed on the interrelationships of the identified latent variables consisting of knowledge management, human resource management systems, employee competency, and lCT organization performance. The results from the analysis indicated that the human resource management system in an organization is the most important factor, with knowledge management and employee competency of secondary importance to lCT organization performance.