Factors affecting the effectiveness of police performance in Metropolitan Police Bureau

Abstract

     The purpose of this research was to study the factors relative to the work effectiveness of police officers in the Thai Metropolitan Police Bureau. The methodology in the research was the implementation of both quantitative and qualitative research using questionnaires and in-depth interviews as research tools. In the quantitative research methodology, the overall samples based on both cluster and simple random samplings included 405 police officers from different police stations under the control of the Thai Metropolitan Police Division, whereas the 25 samples in the qualitative research were selected using purposive sampling. Statistics used for data analysis were the frequency, percentage, mean, standard deviation, and Pearson correlation. We found that motivator factors and hygiene factors had positive relationships with the effectiveness of work performance. The Metropolitan Police officers in all divisions felt strongly that enough equipment was a factor facilitating an increase in work performance, whereas the imbalance of manpower and scarcity of modern equipment were factors which were obstacles to work performance.