Factors Affecting Graduates Satisfaction about the Learning Process at Prince of Songkla University

Abstract

     The purpose of this study is to investigate the satisfaction of graduates with their studies and the relationship between satisfaction with the study program and relevant determinants. The study design is crosssectional, using data obtained from structured questionnaires developed by the Graduate School, Prince of Songkla University, and completed by graduates who finished their Master's Degrees and attended the graduation ceremony in September 2002. The sample comprised 307 graduates who responded to 39 questions measuring satisfaction. Statistical methods used are factor analysis, t-tests, one-way analysis of variance, and multiple regression analysis. The results of this research show that (1) the satisfaction of graduate students with their studies is divided into a number of dimensions, namely friendly classmates, expert teacher, well known institute, good facilities, good technology, good management, good curriculum, practical program, friendly teacher, and good teaching; (2) the satisfaction on the expert teacher, well known institute, and friendly teacher dimensions are associated only with area of study; (3) and satisfaction on the good facilities dimension is associated with area of study and whether the thesis is completed continuously or intermittently.