An exploratory study on level of trust to people and institution: Factors influencing it and its consequences on community Johnson

Abstract

This study scrutinized the level of trust to people and institution in an academic institution. This research involved two types of groups or subjects, namely: (1) Satya Wacana Christian University student (SWCU) and (2) Workers that consisted of lecturers of SWCU, bank employees, and entrepreneurs. The accidental sampling method was used in this study. The total respondents were 152; consisting of 101 students and 51 workers. The finding shows the level of trust to people, in general, has the same pattern as the level of trust to specific types of people, that is, a knowledge-based trust. The level of trust to an institution, in general, tends to knowledge-based trust first and then identification-based trust, the same pattern with the level of trust to a specific type of institution.