An exploratory study on level of trust to people and institution: Factors influencing it and its consequences on community Johnson

Authors

  • Johnson Krimson Sotaradu Dongoran Department of Management, Faculty of Economics and Business, Satya Wacana Christian University, Salatiga, Central Java 50711, Indonesia
  • Robiyanto Robiyanto Department of Management, Faculty of Economics and Business, Satya Wacana Christian University, Salatiga, Central Java 50711, Indonesia

Keywords:

academic institution, knowledge-based trust, level of trust, Satya Wacana Christian University (SWCU)

Abstract

This study scrutinized the level of trust to people and institution in an academic institution. This research involved two types of groups or subjects, namely: (1) Satya Wacana Christian University student (SWCU) and (2) Workers that consisted of lecturers of SWCU, bank employees, and entrepreneurs. The accidental sampling method was used in this study. The total respondents were 152; consisting of 101 students and 51 workers. The finding shows the level of trust to people, in general, has the same pattern as the level of trust to specific types of people, that is, a knowledge-based trust. The level of trust to an institution, in general, tends to knowledge-based trust first and then identification-based trust, the same pattern with the level of trust to a specific type of institution.

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Published

2021-12-03

Issue

Section

Research articles