Measurement model of organizational climate of hotel frontline employees in Bangkok, Thailand: Validating the measurement model

Abstract

The objective of this research is to examine the factors of organizational climate of workplace for hotel frontline employees in Bangkok, Thailand. This study utilizes the techniques of stratified random sampling and purposive sampling with the data from 559 hotel frontline employees who work in five-star hotels in Bangkok, Thailand. The research instrument is a questionnaire. The five Likert scale test shows that the results of the respondents are reliable. The method of analysis is based on exploratory factor analysis (EFA) with five dimensions of factors related to organizational climate: (1) workgroup co-operation, friendliness and warmth; (2) professional and organizational esprit; (3) job variety, challenge and autonomy; (4) clarity and organizational goals; and (5) feedback. The results of CFA provided acceptable model fit indices: χ²/df = 1.744, GFI = .955, AGFI = .937, CFI = .983, TLI = .978, RMSEA = .037, RMR = .015.The research findings are useful for hotel human resource management in establishing proper organizational climate that can bring positive impacts on their hotel employees and improve overall hotel performance.