Public service delivery under the new public governance framework of Mae Hong Son town municipality

Abstract

This qualitative research aims (1) to study the city management model under
the new public governance concept of Mae Hong Son Town Municipality,
(2) to investigate the democratic values of the officials of Mae Hong Son
Town Municipality and its network, and (3) to draw lessons from public
governance that could make it a prototype for similar municipalities.
This study employs data from documentary analysis, semi-structured interviews,
and non-participatory observation. The results of the study clearly show that
Mae Hong Son adopted the “smart city” model as a direction for city
management by utilizing resources and technology. Utilizing technological
innovations that make Mae Hong Son a smart city comes under democratic
value enhancement. To promote democratic values in local governance,
the municipality created conditions for effective participation by allowing
the people to easily access the municipality’s databases. The municipality
relies on collaboration with its governance network in integrating with
its works to support and utilize the resources of each partner. The strengths
of Mae Hong Son Municipality come from collaboration between the
municipality and its partners, which begins with intimate clan relationships
and cultural capital. The limitations that affect the delivery of public services
under the new public governance of Mae Hong Son Municipality are the lack
of understanding and competence of the people, and the low level of
independence in administrating the work of the municipality.