Enhancing organizational citizenship behavior: The influence of job crafting and employee well-being

Abstract

In light of a post-pandemic future, there is a crucial need to devise suitable
strategies to maintain positive emotions in the workplace because employees
who feel positive emotions at work can improve their performance and pay
it forward. This study hypothesized that the positive effect of job crafting
can relate to psychological and behavioral aspects. Drawing on the broaden
and-build theory, this study examined the mediating effect of employee well
being on the relationship between job crafting and organizational citizenship
behavior (OCB) among 317 Thai employees in an insurance company.
A partial mediating role of employee well-being was detected. Job crafters
can experience well-being and engage in OCB as a result of positive emotions.
A highly uncertain environment requires employees to adapt and take an active
role in expanding their behavior, emphasizing the importance of the concept
of OCB. This study indicated that an organization can increase the level of
OCB among employees by stimulating them to craft their jobs to experience
positive emotions and well-being. This study thus highlighted the significance
of fostering positive emotions at work, particularly in non-western settings and
challenging times.