A study in a readiness of 3-4 star hotel personnel in the surrounded area of Suvarnabhumi International Airport by ASEAN Common Competency Standards for Tourism Professional

Abstract

Abstract

            The study in a readiness of 3-4 stars hotel personnelin the surroundedarea of Suvarnabhumi International Airportby ASEAN Common Competency Standards for Tourism Professional. The objectives are: 1) to study ASEAN Common Competency Standards for Tourism Professional of thesurrounded area of Suvarnabhumi International Airport2) to study the readiness of 3-4 star hotel in the surroundedarea of Suvarnabhumi International Airportin accordance with ASEAN Common Competency Standards for Tourism Professional 3) to study the relationship of ASEAN Common Competency Standards for Tourism Professional on each aspects between receptionist and room attendant of 3-4-star hotel in the surroundedarea of Suvarnabhumi International Airport4) to study the level of importance of the readiness of 3-4 star hotel in the surrounded area of Suvarnabhumi International Airportin each aspects in accordance with ASEAN Common Competency Standards for Tourism Professional and 5) to do a comparative study of ASEAN Common Competency Standards for Tourism Professional of 3-4-star hotel in the surroundedarea of Suvarnabhumi International Airportwhich analyzed from receptionist and room attendant. This research is a Quantitative research. The source of information obtained from primary data by questionnaires. The sample group in this research is the receptionist and room attendant of the 3-4-star hotel in the surroundedarea of Suvarnabhumi International Airport. There were a total number of 300 samples. Questionnaires were used as the data collection tools, divided into 2 sets. There were questionnaires for receptionist and another one for room attendant.

The result conclusion based on 2 hypotheses. The first hypothesis; the readiness of 3-4 star hotel in the surroundedarea of Suvarnabhumi International Airportin accordance with ASEAN Common Competency Standards for Tourism Professional of receptionist and room attendant has a positive relationship. The result showed that; the readiness of 3-4 star hotel in the surroundedarea of Suvarnabhumi International Airportin accordance with ASEAN Common Competency Standards for Tourism Professional of receptionist and room attendant has a positive relationship in all 3 aspects. Therefore, the first hypothesis is accepted.

The second hypothesis; the level of importance of the readiness of 3-4 star hotel in the surroundedarea of Suvarnabhumi International Airportin each aspects in accordance with ASEAN Common Competency Standards for Tourism Professional has a positive relationship. The result showed that; the level of importance of the readiness of 3-4 star hotel in the surrounded area of Suvarnabhumi International Airportin accordance with ASEAN Common Competency Standards for Tourism Professional has a positive relationship in 1 aspect which is the skill. There is no relation with knowledge and attitude. Therefore, the second hypothesis is accepted.

Key words:Readiness, Hotel, Suvarnabhumi Airport,ASEAN Common Competency Standards for Tourism Professional