ผลของความฉลาดทางอารมณ์ ลักษณะของงาน และบริบทของงานที่มีต่อพฤติกรรมเชิงสร้างสรรค์ของพนักงานในอุตสาหกรรมเคมี เขตพื้นที่อีสเทิร์นซีบอร์ด The Effects of Emotional Intelligence, Job Content and Job Context on Innovative Behavior of Employees in the Chemical Industry, Eastern Seaboard Area

Abstract

The objectives of this research are to: 1) study the level of emotional intelligence, satisfaction on job content and job context, and innovative behavior of employees, 2) compare the innovative behavior by personal factor, and job-related factor, and 3) analyze the result of emotional intelligence, satisfaction on job content and job context, and their effects on innovative behavior. The survey research was used to gather data from samples of 416 employees working in chemical industry, Eastern Seaboard area. The statistics used in analyzing the data were percentage, mean, standard deviation, t-test, one way ANOVA and multiple regression. The research findings are: 1) employees working in chemical industry have high level of emotional intelligence, satisfaction with job content and job context, and innovative behavior, 2) employees with differences in age, marital status, educational level, functional department, years of experience and salary level perform differently in terms of innovative behavior with a statistical significance level of 0.05, and 3) level of emotional intelligence, satisfaction with job content and job context have effects on innovative behavior of employees in the chemical industry at Eastern Seaboard area. These factors together can explain the level of innovative behavior of employees at 67.50 percent (R2 = 0.675). Specifically, the emotional intelligence i.e. self-awareness, satisfaction in job content i.e. responsibility, and the satisfaction in job context i.e. status, company policy and administration, working condition and compensation or salary affect the level of innovative behavior with a statistical significance level of 0.05.