บทบาทของเจ้าพนักงานคดีในกระบวนการดำเนินงานตามพระราชบัญญัติวิธีพิจารณาคดีผู้บริโภค พ.ศ. 2551

Abstract

This research was conducted to determine the role of case affairs officers on the implementation of the consumer case procedure act B.E. 2551. The research objectives were; firstly, to study the role of case affairs officers both in legal and practical roles. Secondly, to study the roadmap for the recruitment and training of case affairs officers. Lastly, to provide the policy and practical procedure recommendations to increase roles and improve skills of case affairs officers in order that the case affairs officers can perform their duty in accordance with the law. This study was qualitative research which used documentary study and in-depth interview.

          The result of this research indicated that this act assigned the roles of case affairs officers and expected them to assist the judges. However, the roles of case affairs officers in practice were not completely achieved. The major role of the case affairs officers was to help consumers while the role of being judges’ assistants was fewer because of the organizational structure, manpower, assignment and the trust from the judges. According to the recruitment and improvement of the case affairs officers, it was also found that although having appropriate qualification, they could not work at their full potential since they were not assigned work clearly and the inadequacy of trainings and development.

The results of study provided the recommendations; i.e., to establish the section of consumer case in the courts of first instance and establish the case affairs officer division to inspect the officer’s performance and create job description for the case affairs officer. Lastly, there should be the recruitment and trainings which were necessary to the role of the judges’ assistants should be held properly and continuously.