Public Service for the Elderly Citizen in City-municipality in Lower Central Provinces Region1
Keywords:
Public Service, Citizen, Elderly, City-municipality, Lower Central Provinces Region 1Abstract
The three objectives of this study were (1) to analyze public services for the elderly citizen in city-municipality in Lower Central Provinces Region1, (2) to identify problems and obstacles in providing the public services for the elderly citizen in city-municipality in Lower Central Provinces Region1, and (3) to offer guidelines for developing the provision of the public services for the elderly citizen in city-municipality in Lower Central Provinces Region1.
This study employed a qualitative approach. Data were collected from documents and evidence, non-participant observations, and in-depth interviews with 28 individuals, including (1) city-municipality administrators and officers and (2) community leaders who were elderly citizens and had taken part in provisioning public services for elderly citizens or received public services provided by city municipalities, and they were analyzed by an inductive analysis.
Major findings: (1) on the public services for the elderly citizens in city-municipality in Lower Central Provinces Region1, they included (a) the income dimension with emphases placed on giving elderly citizen clubs in all areas an opportunity for autonomous management, participating in sharing ideas, taking part in operations, sharing benefits, and participating in outcome monitoring, (b) the accommodation dimension with relevant government agencies in all areas helping to repair houses for needy elderly citizens and, on the other hand, various parties, especially those in communities, working together with the government sector, (c) the recreation dimension with elderly citizens in all areas grouping up and managing themselves as the form of elderly citizen clubs and government agencies supporting various resources, (d) the social security, families, caregivers, and protection dimension with public services provided in all areas for facilitating, assuring safety, and protecting elderly citizens on matters regarding laws, rights, and welfare, and (e) the creation of social services and support network dimension with informal community networks for intra community interdependency built in all areas; (2) on the problems and obstacles in providing the public services for elderly citizens in Lower Central Provinces Region 1, they included insufficient resources for providing the services and the situation of the COVID-19 outbreak causing discontinuity in providing the public services; and (3) on the guidelines for developing the provision of services for elderly citizens, they included government agencies and relevant sectors allocating necessary resources for operations in all areas, a service center for elderly citizens established for providing one-stop services, and a public service plan developed with consistency and suitability with the changing situation.
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