The Concepts and Theories of Public Administration and New Dimensions of Public Sector ManagementCase Study : Office of the Ombudsman

Abstract

Reforming the public administration presents a huge challenge to modern governments striving to achieve effective national development. This article examines the significance of public sector reform and how it aligns with key public administration concepts and theories by studying domestic and international academic literature and research reports. Furthermore, it seeks to raise public awareness of the importance of active citizenship and provide recommendations for the practical application of the Ombudsman's case study. The research indicates that contemporary governance models, such as democratic administration, participatory management, the New Democratic Governance Paradigm, and active citizen engagement, are crucial for modernizing government operations in the 21st century. However, in order for the administration to drive the mission of morality and transparency of the Office of the Ombudsman to be efficient and in accordance with the guidelines for public administration in a new dimension. If the Ombudsman, as an independent organization, adopts modern management principles that emphasize good governance, performance, fairness, transparency, people participation and accountability, it will be able to significantly improve its effectiveness, align with new dimensions of public administration, and ultimately benefit the public.