Training Guideline for Developing Thai Hotel Housekeepers' English Language Skills
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Abstract
The purposes of this research were: 1) to identify problems and need to develop the English skills among Thai hotel housekeepers, 2) to prioritize the needs of English skills development for Thai hotel housekeepers, and 3) to purpose the guidelines for English skills development training for Thai hotel housekeepers. The samples consisted of 400 Thai hotel housekeepers in Thailand that were selected through purposive sampling. The data were analyzed by the percentage, mean, standard deviation, and priority needs index. The research instrument was the problems and needs of developing Thai hotel housekeepers’ English language skills questionnaire.
The results revealed that: 1) Thai hotel housekeepers admitted that they had very low English language skills and wanted to improve their English speaking skills, 2) The most important English skill that they needed to be developed was also speaking skills, and 3) The English skills development training guidelines for Thai hotel housekeepers consisted of 6 aspects: the respective person for training and activities, training and activities approach, training and activities length and time commitment, communication channels, learning assessments, and training and activities evaluation.
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