Training Guideline for Developing Thai Hotel Housekeepers' English Language Skills

Main Article Content

Attapol Moungsawad


            The purposes of this research were: 1) to identify problems and need to develop the English skills among Thai hotel housekeepers, 2) to prioritize the needs of English skills development for Thai hotel housekeepers, and 3) to purpose the guidelines for English skills development training for Thai hotel housekeepers. The samples consisted of 400 Thai hotel housekeepers in Thailand that were selected through purposive sampling. The data were analyzed by the percentage, mean, standard deviation, and priority needs index. The research instrument was the problems and needs of developing Thai hotel housekeepers’ English language skills questionnaire.

            The results revealed that: 1) Thai hotel housekeepers admitted that they had very low English language skills and wanted to improve their English speaking skills, 2) The most important English skill that they needed to be developed was also speaking skills, and 3) The English skills development training guidelines for Thai hotel housekeepers consisted of 6 aspects: the respective person for training and activities, training and activities approach, training and activities length and time commitment, communication channels, learning assessments, and training and activities evaluation.


Download data is not yet available.

Article Details

Research Article


Ally, M. (2009). Mobile Learning: Transforming the Delivery of Education and Training. Edmonton: AU Press.

Baharudin, S., Murad, M. & Mat, N. H. H. (2013). Challenges of Adult Learners: A Case Study of Full Time Postgraduates Students. Procedia–Social and Behavioral Sciences, 90, 772–781.

Beach, D. S. (1980). Personnel – The Management of People at Work. New York: Macmillan.

Brahmawong, C. (1983). Distance Education and Human Resource Development. School of Educational Studies, Sukhothai Thammathirat Open University.

Brookfield, S. D. (1986). Understanding and Facilitating Adult Learning: A Comprehensive Analysis of Principles and Effective Practices. California: Jossey–Bass, Inc.

Brumfit, C. (1984). Communicative Methodology in Language Teaching. United Kingdom: Cambridge University Press.

Catanzaro, S. J. (1996). Negative Mood Regulation Expectancies, Emotional Distress, and Examination. Personality and Social Psychology Bulletin, 22(10). 1023–1029.

Condé Nast Traveller. (2017). The Best Countries in the World. Retrieved from

Coombs, P. H. & Ahmed, M. (1974). Attacking Rural Poverty: How Non-Formal Education Can Help. Baltimore: John Hopkins University Press.

Edstrom, K. (2008). Doing Course Evaluations as if Learning Matters Most. Higher Education Research and Development, 27, 95–106.

Gammasit, A. (2008). Employees’ Characteristics of Successful Boutique Hotels in Chiang Mai Province. Faculty of Business Administration, Chiang Mai University.

Hashim, K. F., Tan, F. B. & Rashid, A. (2014). Adult Learners’ Intention to Adopt Mobile Learning: A Motivational Perspective. Retrieved from

Hoffer, A., George, F. J. & Valacich, S. T. (2011). Modern System Analysis and Design. New Jersey: Pearson Prentice–Hall.

Hsu, L. (2011). The Perceptual Learning Styles of Hospitality Students in a Virtual Learning Environment: the Case of Taiwan. Journal of Hospitality, Leisure, Sport and Tourism Education, 10(1), 114–127.

Hutchinson, T. & Walters, A. (1987). English for Specific Purposes: A Learning-Centered Approach. United Kingdom: Cambridge University Press.

Kalasin, S. & Charumanee, N. (2015). English Needs of Thai Hotel Front Desk Staff in Tourist Attractions of Southern Thailand in the Move towards ASEAN Economic Community 2015. Journal of Liberal Arts, Prince of Songkla University, Hat Yai Campus, 7(2), 1–22.

Knowles, M. (1984a). Andragogy in Action. San Francisco: Jossey–Bass.

Knowles, M. (1984b). The Adult Learner: A Neglected Species. Texas: Gulf Publishing.

McKay, V. & Northedge, A. (1995). Adult Learning Practitioner Training Course for Adult Basic Education and Training Module 2. Pretoria: University of South Africa.

Ministry of Education. (2008). The Non–Formal and Informal Education Promotion Act B.E. 2551 (2008). Retrieved from

Moore, B. (2012). Discovering the Language Needs of Hotel Workers in Thailand. Thammasat Journal, 2(31), 1–12.

Moran, J. J. (1997). Assessing Adult Learning: A Guide for Practitioners. Malabar: Krieger.

Moyer, L. A. (2016). Engaging Students in 21st Century Skills through Non–Formal Learning. Virginia Polytechnic Institute and State University, United States.

National Statistical Office. (2016). The 2016 Hotels and Guest Houses Survey. Bangkok: Ministry of Information Communication Technology.

Pandamrongsatit, S. (2013). The Needs of English Using for Staff in Hotel Business Enterprises. Pathumthani University Academic Journal, 5(1), 29–38.

Pongjumpa, S. (2011). A Survey of the Needs of English Proficiency of Five–Star Hotel’s Staff; and Representatives in Bangkok and the Aspect of Needs Referring to Hotel English and General English. Language Institute, Thammasat University.

Pongkhomfoei, S. et al. (2016). The Lessons Learned by Housekeeping in Boutique Hotel Business Success in Chiang Rai. Journal of Pacific Institute of Management Science, 2(1), 13–20.

Ratana–ubol, A. (2008). Learning Development and Activity Management for Adults. Bangkok: Chulalongkorn University Press.

Reuters. (2017). Thailand Tourist Numbers Rise Nearly Nine Percent in 2016. Retrieved from

Sproule, R. (2000). Student Evaluations of Teaching: A Methodological Critique of Conventional Practices. Education Policy Analysis Archives, 8(50), 125–142.

Sungsri, S. (2006). Distance Education. Nonthaburi: Sukhothai Thammathirat Open University.

Tangsawanit, S. (2004). Developing a Model of Cooperation between Financial Institutions and Public Universities in A Distance Learning Program for Staff Development. Bangkok: Chulalongkorn University Press.

Tawisuwan, S. (2002). Instruction Training Media Development in Non–Formal Education. School of Educational Studies, Sukhothai Thammathirat Open University.

Tourism Authority of Thailand. (2018). Amazing Thailand Tourism Year 2018. Retrieved from

Van Rooyen, A. (2014). Distance Education Accounting Students’ Perceptions of Social Media Integration. Procedia–Social and Behavioral Sciences, 176, 444–450.

Wilcox, S. (1996). Fostering Self–Directed Learning in the University Setting. Studies in Higher Education, 21(2), 165–176.