Talent Management in the Thai Hotel Industry

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Boontip Boonbumroongsuk
Veerades Panvisavas


          Talent management is critical in the hotel industry, where human capital is one of the key success factors to having a competitive advantage in the business. This study explored the meaning of talent, talent management strategies, and its implementation challenges in multinational hotel companies, with focus on the subsidiaries in Thailand. Face-to-face interviews were conducted with regional representatives from multinational hotel companies. Based on an in-depth analysis of the interviews and past literature, we proposed the Meaning of Talent Model, with nine elements that a talented person should possess, introduced strategies in three stages of hotel talent management (talent recruitment, talent development, and talent retention), and pointed out the challenges faced in talent management implementation. This study expands the existing knowledge of talent management in the Southeast Asian context, and the findings can be used for future studies to better understand talents, and effectively facilitate talent management.


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