An Exploratory Factor Analysis of Employability Attributes of Airline Ground Passenger Service Professionals

Article Sidebar

PDF
Published: Aug 1, 2019
Keywords:
employability attributes airline ground service professional exploratory factor analysis

Main Article Content

Arthit Intakaew
Rajapark Institute

Abstract

          The aim of this study was to study factors of employability attributes of airline ground passenger service professionals. Samples were comprised of 209 airline ground passenger service professionals. The research instruments were the desired employability attributes of airline ground passenger service professionals questionnaire theoretically developed by reviewing related documents and researches. An Exploratory Factor Analysis (EFA) was used to analyze the data. The results revealed that there were 7 factors of graduates’ employability attributes of airline ground passenger service professionals which were personality, customer service skill, performance, interpersonal skill, airline image, the self-knowing and adaptable skill, and knowledge skill respectively. Their variances were able to explain the graduates’ employability attributes of airline ground passenger service professionals which were personality at 14.257%, 11.530%, 10.949%, 8.034%, 7.984%, 6.626%, and 3.954% respectively. Moreover, the total variance explained of all 7 factors towards the graduates’ employability attributes of airline ground passenger service professionals was 65.062%.

Article Details

How to Cite
Intakaew, A. (2019). An Exploratory Factor Analysis of Employability Attributes of Airline Ground Passenger Service Professionals. Journal of Thai Hospitality and Tourism, 14(2), 64–76. Retrieved from https://so04.tci-thaijo.org/index.php/tourismtaat/article/view/206973
Issue
Vol. 14 No. 2 (2019): Journal of Thai Hospitality & Tourism (July - December 2019)
Section
Research Article

References

[1] Airport Authority of Thailand. (2016). 2016 Annual Report. Retrieved January 21, 2017, from https://airportthai.co.th/main/th/752-annual-report-sustainability-report.

[2] Bangkok Airways. (2016). Careers. Retrieved June 16, 2016, from https://career.bangkokair.com/.

[3] Chara-um, Thanasiri. (2014). A Model of Graduates’ Employability Attributes Development for Tourism Professionals in ASEAN Community. Bangkok: Graduate School, Chulalongkorn University.

[4] Comrey, L. & Lee, B. (1992). A First Course in Factor Analysis. Hillsdale: Lawrence Erlbaum.

[5] Cutting, J. (2012). English for Airport Ground Staff. English for Specific Purposes, 31(1), 3-13.

[6] Office for National Education Standards and Quality Assessment. (2016). Press Conference in the Standard of Education in the Field of Aviation in Thailand. Retrieved June 16, 2016, from https://www.mua.go.th.

[7] Srisathitnarakul, Boonjai. (2012). Developing and Qualifying Research Instruments: Psychological Trait Measurement. Bangkok: Chulalongkorn University Press.

[8] Suthanyarak, Chonwit. (2014). Airline Ground Service. Pathumthani: Bangkok University Press.

[9] Thareekes, Lalitlak. & Simasathien, Pojana. (2017). Expectations of the Aviation Students at Eastern Asia University toward Employment in the Aviation Industry. EAU Heritage Journal, 7(2), 70-78.

[10] Thai Cabin Crew. (2016). Airline Ground Jobs. Retrieved June 16, 2016, from https://www.thaicanbincrew.com.

[11] Wattanakamolchai, Somyot. (2014). Airline Business. Pathumthani: Bangkok University Press.