The Review of Four Factors as a Contributor to Burnout in the Hotel Industry : A Conceptual Model of the Sources of Burnout
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Abstract
This article presents a conceptual framework for investigating the sources of burnout among hospitality workers in Thailand. Reviewing and identifying of recent sources of burnout as a significant issue to realize the burnout phenomenon that leads to retain the employees in the hotel industry to solve the situation of a lacking workforce, and prepare the readiness of hotel industry to deal with this circumstance based on a rapidly changing business environment. The purpose of this article is to review the source of burnout based on the recent literature to present the proposition of integrating sources of burnout in the future. The study considered conflict, job stress, job crafting, and reward as the sources to be integrated and propose a way to explain the burnout phenomenon in 2020. The further contribution of the findings would not only lead to extend the knowledge of burnout theory but also contribute to the hotel industry after this testing framework, especially in the aspect of managing the degree of burnout based on the four main sources.
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