Security Management for the Service Users, Case Study: Chatuchak Flea Market Bangkok

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Phottakorn Sonprates


            This research on security management for the service users: case study Chatuchak flea market, Bangkok utilized the mixed methods research, which aims 1) to study the security measures, 2) to investigate the perception of security measures of the service users, and 3) to seek the policies in improving its security in the Chatuchak flea market. The study population is divided into two groups: (1) the qualitative research included 6 peoples of executive and security staff, which used in-depth interviews and questionnaires, and (2) the quantitative research was a group of 400 Chatuchak flea market users by using questionnaires as a tool for data collection. The statistics used for data analysis were percentage, mean, standard deviation, ANOVA, and qualitative data analysis.

            The study indicated that the policy of safeguarding for the Chatuchak flea market users is currently implemented by integrating both manpower and technology for security purposes. In practice, the layout of the shops in crowded markets and numerous alleys affected the number of security staff, which was insufficient to be able to monitor and maintain the safety thoroughly. However, the evaluation was found that the security management was at a sufficient level, with an emphasis on being more rigorous, more security to market users, and more qualified security staff. In addition, the sample group had only a moderate level of awareness about security measures. The least perceived is the Chatuchak flea market has a security system that covers all areas. The results of hypothesis testing showed that personal factors affecting the perception of crime in the Chatuchak flea market, which were gender (Sig. = 0.000), age (Sig. = 0.000), occupation (Sig. = 0.000), experiencing the crime (Sig. = 0.000), experiencing in the market (Sig. = 0.047) were statistically significant at the level of 0.05. Also, the perception of safety measures was age (Sig. = 0.000) and occupation (Sig. = 0.000) were statistically significant at the level of 0.05.


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