ความผูกพันต่อองค์กรของพนักงานโรงแรมในอำเภอเกาะสมุย จังหวัดสุราษฎร์ธานี
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ต.ค. 17, 2018
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ความผูกพันต่อองค์กร พนักงานโรงแรม
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บทคัดย่อ
การวิจัยครั้งนี้ มีวัตถุประสงค์เพื่อศึกษาระดับปัจจัยลักษณะงาน ระดับความผูกพันต่อองค์กร และความสัมพันธ์ระหว่างปัจจัยลักษณะงานกับความผูกพันต่อองค์กรของพนักงานโรงแรมในอำเภอเกาะสมุย จังหวัดสุราษฏร์ธานี เก็บรวบรวมข้อมูลจากพนักงานโรงแรมจำนวน 246 คน เครื่องมือที่ใช้ในการวิจัยคือแบบสอบถาม ที่ค่าความเชื่อมั่นเท่ากับ 0.95 วิเคราะห์ข้อมูลโดยใช้สถิติเชิงปริมาณ ได้แก่ ความถี่ ร้อยละ ค่าเฉลี่ย ส่วนเบี่ยงเบนมาตรฐาน และการวิเคราะห์ถดถอยพหุคูณ
ผลการวิจัย พบว่า ระดับปัจจัยลักษณะงาน โดยภาพรวมและรายด้านอยู่ในระดับปานกลาง ได้แก่ ด้านการได้รับการยอมรับนับถือ ด้านสัมพันธภาพกับผู้บังคับบัญชา ด้านเงินเดือนและสวัสดิการ และด้านโอกาสก้าวหน้าในการทำงาน ยกเว้น ด้านสัมพันธภาพกับเพื่อนร่วมงาน ด้านความสำเร็จในการปฏิบัติงาน และด้านสภาพแวดล้อมการทำงาน อยู่ในระดับมาก ระดับความผูกพันต่อองค์กรโดยภาพรวมอยู่ในระดับมากทุกด้าน ได้แก่ ด้านความเต็มใจทุ่มเทพยายามอย่างเต็มที่ในการทำงานเพื่อประโยชน์ขององค์กร ด้านความเชื่อมั่นอย่างสูงในการยอมรับเป้าหมายและค่านิยมขององค์กร และด้านความปรารถนาอย่างแรงกล้าที่จะดำรงสถานภาพการเป็นพนักงานขององค์กรและความผูกพันต่อองค์กรมีความสัมพันธ์กับปัจจัยลักษณะงานเชิงบวก และอยู่ในระดับสูง อย่างมีนัยสำคัญทางสถิติที่ระดับ 0.01 และสามารถสร้างสมการพยากรณ์ได้ ซึ่งค่าสัมประสิทธิ์สหสัมพันธ์พหุคูณเท่ากับ 0.73 อำนาจในการพยากรณ์มีค่าเท่ากับร้อยละ 52
Article Details
รูปแบบการอ้างอิง
ศิริพศุตม์ ว., ภู่วิทยาธร ธ., & ทองอินทราช ว. (2018). ความผูกพันต่อองค์กรของพนักงานโรงแรมในอำเภอเกาะสมุย จังหวัดสุราษฎร์ธานี. วารสารการบริการและการท่องเที่ยวไทย, 13(2), 3–15. สืบค้น จาก https://so04.tci-thaijo.org/index.php/tourismtaat/article/view/151018
ประเภทบทความ
บทความวิจัย
เอกสารอ้างอิง
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[2] Black, K. (2013). Business Statistics, Binder Ready Version: For Contemporary Decision Making. 7th ed. New York: John Wiley & Sons.
[3] Chaiyasain, Chainun. & Weerakit, Naree. (2014). Hotel F&B Department Working Environment and Employee Engagement in Phuket. Silpakorn University Journal, 34(1), 51-71.
[4] Chongdamgerng, Panida. (2008). Organizational Commitment: A Case Study of Hotel ABC. Master’s Thesis, The University of Thai Chamber of Commerce.
[5] Department of Tourism. (2013). Summary of Tourism Situation in December 2013. Retrieved 24 January 2015, from https://www.tourism.go.th/home/listcontent/11/222/91/.
[6] Gallup, Organization. (2008). Employee Engagement. Gallup’s Research-Based Approach. Retrieved 25 February 2015, from http: https://www.gallup.com/services/178517/state globalworkplace.aspx? utm_source= employee_engagement.
[6] Homrareun, Autjima. (2009). Job Performance Satisfaction of Canon Hi-Tech (Thailand) Co., Ltd Employees. Independent Study, Master of Business Administration, Phranakhon Rajabhat University.
[7] Intachak, Supachok. (2009). Job Satisfaction of staff at the River Hotel, Nakhon Pathom Province. Independent Study, Master of Business Administration, Chiang Mai University.
[8] Inthapat, Supaporn. (2007). Relationship between Job Satisfaction and Job Change of The Employees. Term Paper, Master of Industrial and Organizational Psychology, King Mongkut’s Institute of Technology North Bangkok.
[9] Isavapa, Suphattana. (2011). Factors Affecting Employee Engagement Towards Centara Grand at Central World Hotel Bangkok. Independent Study, Master of Business Administration, Graduate School, Chiang Mai University.
[10] Kachornnan, Nattapan. (2008). Organization Behaviors. Bangkok: Se-Ed Publishing.
[11] Keawsri, Kanthima. (2007). Employees Satisfaction on Working Environment of Dusit Thani Hotel Hua Hin. Independent Study, Master of Business Administration, Graduate School, Dusit Thani College.
[12] Klinchoysukon, Thipwarin. (2009). Job Performance Satisfaction of Thai Asset Management Corporation. Independent Study, Master of Business Administration, Graduate School, Bangkok University.
[13] Krejcie, R. V. & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Journal of Educational and Psychological Measurement, 30, 607–610.
[14] Lee, J. H. (2012). Antecedents and Consequences of Employee Engagement : Empirical study of Hotel Employees and Manager. Department of Hospitality Management and Dietetics, College of Human Ecology, Kansas State University.
[15] Limyothin, Pakorn. (2012). Structural Equation Model of Factors Influencing the Hotel Staff in Thailand’s Intention to Quit. Ph.D. Thesis in Management, Prince of Songkla University.
[16] Mahawansu, Chuchart. (2007). The Difference Between Organization Commitment of Human Resource Manager in International Chain Hotel and Local Chain Hotel. Independent Study, Master of Science (Human Resource Development), National Institute of Development Administration.
[17] Ministry of Tourism and Sport. (2014). Visitors Record. Retrieved 28 April 2015, from https://newdot2.samartmultimedia.com/home/details/11/
[18] Nantapornwinyu, Natenapa. (2008). Organizational Commitment of Central Retail Corporation’s Employees. Independent Study, Master of Business Administration, Graduate School, Phranakhon Rajabhat University.
[19] Nugulingaree, Suthanit. (2012). Job Satisfaction of Staff at Thai Airways International Public Co., Ltd. Independent Study, Master of Business Administration, Graduate School, the University of Thai Chamber of Commerce.
[20] Punruang, Weawnapa. (2008). Satisfaction in Providing the Services of the Hotel Personnel Working in Aumpher Koh Samui, Surat Thani Province. Term Paper, Master of Business Administration, Graduate School, Suratthani Rajabhat University.
[21] Rungruang, Utomphorn. (2012). Employee Satisfaction Affecting Employee Engagement of Steel Processing Company. Master’s Thesis, Graduate School, Srinakharinwirot University.
[22] Sattayatham, Parinya. (2007). Employee Job Satisfaction: Case of YHS International Limited. Master’s Thesis, National Institute of Development Administration.
[23] Sriwiset, Banphot. (2007). Job Performance Satisfaction of Hino Manufacturing (Thailand) Co., Ltd Employees. Independent Study in Public Administration, Graduate School, Burapha University.
[24] Subprawong, Kingkaew. et al. (2015). Job Satisfaction and Self-Esteem Affecting Organizational Commitment With and Without Controlling Personal of Hotel Employees. Panyapiwat Journal, 7(1), 99-115
[25] Supanapat, Rapeepan. (2011). A Study of Job Satisfaction and Organizational in Sofitel Centara Grand Bangkok. Master’s Thesis, Mahachulalongkornrajavidyalaya University.
[26] Suratthani Province Office of Tourism and Sport. (2014). Hotel in Suratthani Province. Retrieved 17 March 2015, from https://www.mots.go.th/suratts/more_news.
[27] Tanphan, Ingorn. (2013). The Quality of Work Life of Hotel Staff in Bangkok Areas. Kasem Bundit Journal, 14(2), 1-21.
[28] Treeprasitchai, Teerawut. (2015). Factors Affecting Employee Retention of Five-star Hotels in Bangkok. Independent Study, Master of Arts in Hospitality and Tourism Industry Management, Graduate School Bangkok University.
[29] Wailerdsak, Natenapha. & Masjirapa, Nuttapong. (2016). Effect of Quality of Work Life and Corporate Social Responsibility (CSR) on Employee Commitment: The Case Study of Centara Hotel, KhonKaen Province. Journal of Thai Hospitality and Tourism, 11(1), 38-52.
[30] Wellins, R.S., & Bernthal, P. (2015). Employee Engagement: The Key to Realizing Competitive Advantage. Retrieved 10 January 2015, from https://www.docstoc.com/docs/5294654/Employee-Engagement.
[2] Black, K. (2013). Business Statistics, Binder Ready Version: For Contemporary Decision Making. 7th ed. New York: John Wiley & Sons.
[3] Chaiyasain, Chainun. & Weerakit, Naree. (2014). Hotel F&B Department Working Environment and Employee Engagement in Phuket. Silpakorn University Journal, 34(1), 51-71.
[4] Chongdamgerng, Panida. (2008). Organizational Commitment: A Case Study of Hotel ABC. Master’s Thesis, The University of Thai Chamber of Commerce.
[5] Department of Tourism. (2013). Summary of Tourism Situation in December 2013. Retrieved 24 January 2015, from https://www.tourism.go.th/home/listcontent/11/222/91/.
[6] Gallup, Organization. (2008). Employee Engagement. Gallup’s Research-Based Approach. Retrieved 25 February 2015, from http: https://www.gallup.com/services/178517/state globalworkplace.aspx? utm_source= employee_engagement.
[6] Homrareun, Autjima. (2009). Job Performance Satisfaction of Canon Hi-Tech (Thailand) Co., Ltd Employees. Independent Study, Master of Business Administration, Phranakhon Rajabhat University.
[7] Intachak, Supachok. (2009). Job Satisfaction of staff at the River Hotel, Nakhon Pathom Province. Independent Study, Master of Business Administration, Chiang Mai University.
[8] Inthapat, Supaporn. (2007). Relationship between Job Satisfaction and Job Change of The Employees. Term Paper, Master of Industrial and Organizational Psychology, King Mongkut’s Institute of Technology North Bangkok.
[9] Isavapa, Suphattana. (2011). Factors Affecting Employee Engagement Towards Centara Grand at Central World Hotel Bangkok. Independent Study, Master of Business Administration, Graduate School, Chiang Mai University.
[10] Kachornnan, Nattapan. (2008). Organization Behaviors. Bangkok: Se-Ed Publishing.
[11] Keawsri, Kanthima. (2007). Employees Satisfaction on Working Environment of Dusit Thani Hotel Hua Hin. Independent Study, Master of Business Administration, Graduate School, Dusit Thani College.
[12] Klinchoysukon, Thipwarin. (2009). Job Performance Satisfaction of Thai Asset Management Corporation. Independent Study, Master of Business Administration, Graduate School, Bangkok University.
[13] Krejcie, R. V. & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Journal of Educational and Psychological Measurement, 30, 607–610.
[14] Lee, J. H. (2012). Antecedents and Consequences of Employee Engagement : Empirical study of Hotel Employees and Manager. Department of Hospitality Management and Dietetics, College of Human Ecology, Kansas State University.
[15] Limyothin, Pakorn. (2012). Structural Equation Model of Factors Influencing the Hotel Staff in Thailand’s Intention to Quit. Ph.D. Thesis in Management, Prince of Songkla University.
[16] Mahawansu, Chuchart. (2007). The Difference Between Organization Commitment of Human Resource Manager in International Chain Hotel and Local Chain Hotel. Independent Study, Master of Science (Human Resource Development), National Institute of Development Administration.
[17] Ministry of Tourism and Sport. (2014). Visitors Record. Retrieved 28 April 2015, from https://newdot2.samartmultimedia.com/home/details/11/
[18] Nantapornwinyu, Natenapa. (2008). Organizational Commitment of Central Retail Corporation’s Employees. Independent Study, Master of Business Administration, Graduate School, Phranakhon Rajabhat University.
[19] Nugulingaree, Suthanit. (2012). Job Satisfaction of Staff at Thai Airways International Public Co., Ltd. Independent Study, Master of Business Administration, Graduate School, the University of Thai Chamber of Commerce.
[20] Punruang, Weawnapa. (2008). Satisfaction in Providing the Services of the Hotel Personnel Working in Aumpher Koh Samui, Surat Thani Province. Term Paper, Master of Business Administration, Graduate School, Suratthani Rajabhat University.
[21] Rungruang, Utomphorn. (2012). Employee Satisfaction Affecting Employee Engagement of Steel Processing Company. Master’s Thesis, Graduate School, Srinakharinwirot University.
[22] Sattayatham, Parinya. (2007). Employee Job Satisfaction: Case of YHS International Limited. Master’s Thesis, National Institute of Development Administration.
[23] Sriwiset, Banphot. (2007). Job Performance Satisfaction of Hino Manufacturing (Thailand) Co., Ltd Employees. Independent Study in Public Administration, Graduate School, Burapha University.
[24] Subprawong, Kingkaew. et al. (2015). Job Satisfaction and Self-Esteem Affecting Organizational Commitment With and Without Controlling Personal of Hotel Employees. Panyapiwat Journal, 7(1), 99-115
[25] Supanapat, Rapeepan. (2011). A Study of Job Satisfaction and Organizational in Sofitel Centara Grand Bangkok. Master’s Thesis, Mahachulalongkornrajavidyalaya University.
[26] Suratthani Province Office of Tourism and Sport. (2014). Hotel in Suratthani Province. Retrieved 17 March 2015, from https://www.mots.go.th/suratts/more_news.
[27] Tanphan, Ingorn. (2013). The Quality of Work Life of Hotel Staff in Bangkok Areas. Kasem Bundit Journal, 14(2), 1-21.
[28] Treeprasitchai, Teerawut. (2015). Factors Affecting Employee Retention of Five-star Hotels in Bangkok. Independent Study, Master of Arts in Hospitality and Tourism Industry Management, Graduate School Bangkok University.
[29] Wailerdsak, Natenapha. & Masjirapa, Nuttapong. (2016). Effect of Quality of Work Life and Corporate Social Responsibility (CSR) on Employee Commitment: The Case Study of Centara Hotel, KhonKaen Province. Journal of Thai Hospitality and Tourism, 11(1), 38-52.
[30] Wellins, R.S., & Bernthal, P. (2015). Employee Engagement: The Key to Realizing Competitive Advantage. Retrieved 10 January 2015, from https://www.docstoc.com/docs/5294654/Employee-Engagement.
