A Study of Users’ Satisfaction with The Stock Exchange of Thailand Library

Abstract

This study had four objectives: 1) to evaluate the satisfaction of the SET Library users; 2) to study reasons for using the SET Library; 3) to investigate the problems users faced; and 4) to investigate users’ suggestions to solve those problems.

It was found that the respondents were “moderately satisfied” to “very satisfied” with most of the SET Library resources, but were “less satisfied” with BISNEWS. For the library services, the respondents had “moderate satisfaction” with the SET Library services. The respondents were “moderately satisfied” to “very satisfied” with the SET Library use. However users were “less satisfied” about the member or entry fee and cost of information services.

There was no difference in the satisfaction level between males and females, apart from the CD-ROMs database and photocopying service.

Most of the users grouped by education and occupation had no difference in the level of satisfaction in using the SET Library.

The problem most users faced was the difficulty in finding paper information because the documents were not well-organized or were being used by other users. They did not know how to find the information, especially in the computer. Users suggested that the SET Library expand its information resources - including a greater number and variety of up-to-date books.