Development of a New ‘Engineering English for Intercultural Communication’ Online Course to Prepare New Engineers for Working in Intercultural Workplace Settings

Main Article Content

Chalida Janenoppakarn
Krich Rajprasit

Abstract

This study aimed to develop a tailor-made online course called “Engineering English for Intercultural Communication (EEIC)” for undergraduate engineering students based on the self-report on English language proficiency, intercultural communication competence (ICC) as well as needs of a diverse set of stakeholders in the engineering professions and education. It comprises two phases: (1) analyzing the data from the stakeholders, and (2) designing and developing a course. In the first phase, a mixed-methods approach was adopted. A questionnaire was employed for a self-report on English language proficiency and problems in language use, as well as the ICC of 108 Thai engineering students at an autonomous university in Thailand and 22 Thai engineering professionals working in international companies. Then, semi-structured interviews on the necessity of engineering English and ICC for novice engineers were conducted with 16 engineering course lecturers. The second phase involves the design and development of the EEIC course. The ADDIE model was adopted and the findings from the analysis of the data collected in the first phase were used to guide the design and develop such a course with four units, each with a different focus, specifically. This study contributes to the ELT field by showcasing a course design process to meet the needs of a set of diverse stakeholders. Specifically, the course was developed based on real-life information obtained from both educational and professional contexts analyzed to provide guidance for the course design and development.

Article Details

How to Cite
Janenoppakarn, C., & Rajprasit, K. (2025). Development of a New ‘Engineering English for Intercultural Communication’ Online Course to Prepare New Engineers for Working in Intercultural Workplace Settings. LEARN Journal: Language Education and Acquisition Research Network, 18(1), 228–267. https://doi.org/10.70730/MFHC3285
Section
Research Articles
Author Biographies

Chalida Janenoppakarn, International College for Sustainability Studies, Srinakharinwirot University, Thailand

A lecturer at the Department of Language and Intercultural Communication, International College for Sustainability Studies, Srinakharinwirot University. Her research interests include English Language Teaching, English for Specific Purposes, and writing strategies and motivation.

Krich Rajprasit, International College for Sustainability Studies, Srinakharinwirot University, Thailand

An Assistant Professor at the Department of Language and Intercultural Communication, International College for Sustainability Studies, Srinakharinwirot University. His research interests include English for Specific Purposes, Global Englishes and English medium education.

References

Alaka, A. R. (2020). Challenges of interpersonal communication and intercultural differences in a multicultural organization: The case of Lyreco Sweden. [Master's thesis, Linnaeus University]. http://www.diva-portal.se/smash/get/diva2:1445333/FULLTEXT01.pdf

Al-Fraihat, D., Joy, M., Masa'deh, R., & Sinclair, J. (2020). Evaluating e-learning systems success: An empirical study. Computers in Human Behavior, 102, 67–86. https://doi.org/10.1016/j.chb.2019.08.004

Baldwin, S. J. & Ching, Y. (2019). An online course design checklist: development and users’ perceptions. Journal of Computing in Higher Education, 31(1), 156-172. https://dx.doi.org/10.1007/s12528-018-9199-8

Barna, L. M. (1997). Stumbling blocks in intercultural communication. In L. A. Samovar & R. E. Porter (Eds.), Intercultural communication: A reader (8th ed., pp. 370-379). Wadsworth Publishing.

Bharadwaj, A. (2023). Intercultural communication challenges in IT companies in India: A case study. Business and Professional Communication Quarterly, 86(2), 1–26. https://doi.org/10.1177/23294906231186560

Brislin, R. W. (1985). Prejudice in intercultural communication. In L. A. Samovar & R. E. Porter (Eds.), Intercultural communication: A reader (4th ed., pp. 336-371). Wadsworth Publishing.

Çal, A., Admiraal, W., & Mearns, T. (2022). The what – how – why of English in the workplace: perspectives from Turkish engineers. European Journal of Engineering Education, 47(2), 333–352. https://doi.org/10.1080/03043797.2021.1946014

Çal, A., Mearns, T., & Admiraal, W. (2023). Two worlds apart? Engineering students’ perceptions of workplace English. Business and Professional Communication Quarterly, Advance online publication, 1-27. https://doi.org/10.1177/23294906231182613

Candel-Mora, M. Á. (2015). Attitudes towards intercultural communicative competence of English for Specific Purposes students. Procedia - Social and Behavioral Sciences, 178, 26–31. https://doi.org/10.1016/j.sbspro.2015.03.141

Chen, G. M., & Starosta, W. J. (1996). Intercultural communication competence: A synthesis. Communication Yearbook, 19, 353–383.

Cidral, W. A., Oliveira, T., Di Felice, M., & Aparicio, M. (2018). E-learning success determinants: Brazilian empirical study. Computers & Education, 122, 273–290. https://doi.org/10.1016/j.compedu.2017.12.001

Creswell, J. W., & Plano Clark, V. L. (2018). Designing and conducting mixed methods research (3rd ed.). SAGE.

de Souza Almeida, L. M. (2019). Understanding industry’s expectations of engineering communication skills [Master's thesis, Utah University]. All Graduate Theses and Dissertations, Spring 1920 to Summer 2023, 7493. https://doi.org/10.26076/b8g0-v038

Deardorff, D. K. (2006). Identification and assessment of intercultural competence as a student outcome of internationalization. Journal of Studies in International Education, 10(3), 241–266. https://doi.org/10.1177/1028315306287002

Di Sarno-García, S. (2023). The development of foreign language students’ intercultural communicative competence through telecollaboration. The EuroCALL Review, 30(1), 35–51. https://doi.org/10.4995/eurocall.2023.16693

Ford, J. D., Paretti, M., Kotys-Schwartz, D., Howe, S., & Ott, R. (2021). New engineers’ transfer of communication activities from school to work. IEEE Transactions on Professional Communication, 64(2), 105–120. https://doi.org/10.1109/TPC.2021.3065854

Handford, M., van Maele, J., Matous, P., & Maemura, Y. (2019). Which “culture”? A critical analysis of intercultural communication in engineering education. Journal of English Education, 108(2), 161–177. https://doi.org/10.1002/jee.20254

Jandt, F. E. (2007). An introduction to intercultural communication. SAGE.

Jiang, P., & Hou, X. (2022). Development and application of MOOC system for English intercultural communication courses using neural network. Scientific Programming, 2022, 1–12. https://doi.org/10.1155/2022/9882113

Lee, Y. H., Hsieh, Y. C., & Hsu, C. N. (2011). Adding innovation diffusion theory to the technology acceptance model: Supporting employees' intentions to use e-learning systems. Journal of Educational Technology and Society, 14(4), 124-137.

Mayer, R. E. (2017). Using multimedia for e-learning. Computer Assisted Learning, 33(5), 403–423. https://doi.org/10.1111/jcal.12197

Pham, L., Limbu, Y. B., Bui, T. K., Nguyen, H. T., Pham, H. T. (2019). Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam. International Journal of Educational Technology in Higher Education, 16(1), 1-26. https://doi.org/10.1186/s41239-019-0136-3

Rajprasit, K., & Hemchua, S. (2015). The English language & communication in the international workplace: An examination of Thai computer engineering professionals. 3L: The Southeast Asian Journal of English Language Studies, 21(3), 109–124.

Rico-García, M., & Fielden Burns, L. V. (2020). Intercultural communication in engineering studies: A key competence in global labour markets. European Journal of Engineering Education, 45(6), 833–853. https://doi.org/10.1080/03043797.2019.1654980

Rossett, A. (1987). Training needs assessment. Educational Technology Publications.

Samovar, L. A., & Porter, R. E., (1991). Communication between cultures. Wadsworth Publishing.

Shih, Y.-C. D. (2017). Instructional design for the information and communication technology (ICT)-assisted intercultural communication course. International Journal of Emerging Technologies in Learning, 12(06), 132–139. https://doi.org/10.3991/ijet.v12i06.7083

Shrestha, R. N., Awasthi, J. R., & Pahari, B. R. (2020). Impact of English language proficiency on the quality of job execution of engineers in and outside Nepal: A study at a glance. Journal of the Institute of Engineering, 15(1), 250–256. https://doi.org/10.3126/jie.v15i1.27742

Taylor, R. (2013). Intercultural communication: A survival guide for non-native English speakers. Thammasat University Press.

Trudgill, P. (1992). Introducing language and society. Penguin Books.

Vani, R., Mohan, S., & Ramkumar, E. V. (2022). A study on ameliorating Indian engineering students’ communication skills in relation with CEFR. Theory and Practice in Language Studies, 12(6), 1172–1180. https://doi.org/10.17507/tpls.1206.17

Wisniewski, E. (2017). Workplace communication practices and perceptions of novice engineers. [Doctoral dissertation, Texas Tech University]. http://hdl.handle.net/2346/73125

Yu, H. (2012). A study of engineering students' intercultural competence and its implications for teaching. IEEE Transactions on Professional Communication, 55(2), 185–201. https://doi.org/10.1109/TPC.2012.2186657