The Effects of Organizational Commitment and its Antecedents on Employee Retention in Hotel Industry in Phuket Province
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Abstract
The purpose of this research article: (1) the effects of personal work-life balance on job satisfaction, organizational commitment, and employee retention; (2) the effects of job satisfaction on organizational commitment and employee retention; and (3) the effects of organizational commitment on employee retention. The research employed a mixed-method research design. Qualitative research was implemented the in-depth interviews with nine key informants, whereas the quantitative data were collected through 500 hotel employees in Phuket Province, as determined by Comrey & Lee (1992). Structural equation modelling (SEM) was implemented as the primary data analysis. The findings of this study revealed that: (1) the personal work-life balance had a positive impact on employees’ job satisfaction, but there was no statistical significance on their organizational commitment and employee retention. (2) Job satisfaction had a positive impact on organizational commitment and employee retention. (3) Finally, organizational commitment had a positive impact on employee retention.
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References
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