การตรวจสอบประสิทธิภาพการเข้าถึงพื้นที่ให้บริการด้วยกระบวนการประเมินภายหลังการเข้าใช้พื้นที่อย่างครอบคลุมภายใต้แนวคิดการออกแบบเพื่อทุกคน กรณีศึกษา พื้นที่ให้บริการส่วนกลางภายในโรงพยาบาลมหาวิยาลัยนเรศวร
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Abstract
Abstract
The evaluation of the service efficiency in the healthcare facility is generally proceeded in terms of the medical service assessment, but the comprehensive assessment with universal design approach for
physical aspects in the healthcare facilities is not as much given concern. The aim of this research is to comprehensively evaluate the accessibility in public service areas within Naresuan University Hospital (NUH)
in Phitsanulok, Thailand. The research was conducted with the qualitative mixed-method approach. Physical aspects, spatial arrangement, and facilitating devices that affect the hospital service efficiency are mainly studied, and the result will be used for the proposed change of physical aspects to increase service efficiency in NUH. The whole set of process for this research is named “Comprehensive Post-Occupancy Evaluation” (CPOE) with Universal Design principles. It comprises 1) the initial investigation by walk-through on site surveying to identify general problems within studied areas, 2) the observation by UD experts, 3) verifying existing usability problems within studied areas using access audit method by participants with different types of disabilities, and 4) the diagnostic process for discovering the root of usability problems by comparing international standard with NUH existing spatial arrangements, size, and conditions including flow-rate of people within studied areas. The obstruction and overcrowding are major problems found in NUH public service areas. These problems effect overcrowding on communication spaces, appropriate spatial arrangement in response to number of users, layout organization as well as the lack of specific device for disability person. Therefore, using the principle of UD7 with the Comprehensive Post-Occupancy Evaluation (C-POE) in hospital design evaluation is considered the key process to increase the hospital service efficiency.
Keywords: Comprehensive Post Occupancy Evaluation CPOE, Accessibility of the Service, Universal Design, Hospital
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