Building Good Management Practices in Thailand Cooperative Sectors through Total Quality Management (TQM)

  • Suriyan Cha-um
Keywords: business competitiveness, developing Co-Op, developed Co-Op, good practices, self-assessment evaluation


In Thailand, Co-Op sectors are a novel business over other sectors depending on the needs of society, culture, and friendly communities. The objective of this investigation was to validate the overall business performances of Co-Op sectors in Thailand to promote the competitiveness of this sector. The key performance indices relating to total quality management (TQM) with 9 major criteria were validated on two groups of Co-Op population, and the score was analyzed in each criterion. In addition, the relationships between those criteria of TQM were created as a performance excellence framework of Co-Op sectors. Developed Co-Op establishing the novel mind-set in a business results as a final goal was archived and strongly improved in all criteria of TQM better than developing Co-Op. Logistic and inventory management, business management, and supply chain, as well as safety, risk assessment and environment were defined as key successes for Co-Op business results with high correlation coefficient (r2 >0.89). In conclusion, the Co-Op competitiveness needs to provide the TQM, especially good practices in business management.


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