Quality of Work-Life of Pilots: a Literature Review and Research Agenda

  • Iratrachar Amornpipat
Keywords: quality of work-life, pilots, aviation


Firms and organizations are constantly seeking ways to enhance the Quality of Work-Life (QWL) so that they can retain and attract skilled employees. Pilots are among employees worldwide who are well paid. However, their work involves a lot of risks, including fatal accidents. Therefore, pilots require the best possible conditions in order to perform their work. Companies that employ pilots need to adopt strategies that support the quality of pilots’ work-life. Through answering various questions, this paper seeks to examine the concept of quality of work-life for pilots and proposes five elements of the QWL model including: 1) Safe Working Environment, 2) HRM and HRD, 3) Fairness and Respect, 4) Social Relation, and 5) Work-Life Balance. This paper also discusses an agenda for future research and practical implications in the workplace.


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