Quality of Work-Life of Pilots: a Literature Review and Research Agenda
Keywords:
quality of work-life, pilots, aviationAbstract
Firms and organizations are constantly seeking ways to enhance the Quality of Work-Life (QWL) so that they can retain and attract skilled employees. Pilots are among employees worldwide who are well paid. However, their work involves a lot of risks, including fatal accidents. Therefore, pilots require the best possible conditions in order to perform their work. Companies that employ pilots need to adopt strategies that support the quality of pilots’ work-life. Through answering various questions, this paper seeks to examine the concept of quality of work-life for pilots and proposes five elements of the QWL model including: 1) Safe Working Environment, 2) HRM and HRD, 3) Fairness and Respect, 4) Social Relation, and 5) Work-Life Balance. This paper also discusses an agenda for future research and practical implications in the workplace.
References
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[15] Mohammad Hossein Nekouei, Mumtazah BT Othman, Jariah Bt Masud and Aminah Bt Ahmad (2014). “Quality of Work Life and Job Satisfaction among employee in government organizations in IRAN”, Journal of Basic and Applied Scientific Research, 4(1), 217-229.
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[18] Srivastava, S.,and Kanpur, R. (2014). “A study on quality of work life: key elements & It’s Implications”. IOSR-JBM, 16(3), 54-59.
[19] Jayakumar, A., and Kalaiselvi, K. (2012). “Quality of work life-an overview”. International Journal of Marketing, Financial Services & Management Research, 1(10), 140-151.
[20] Thompson, M. N., and Subich, L. M. (2006). “The relation of social status to the career decision-making process”. Journal of Vocational Behavior, 69(2), 289-301.
[21] Gentili, R. J., Rietschel, J. C., Jaquess, K. J., Lo, L. C., Prevost, C. M., Miller, M. W., ... &and Hatfield, B. D. (2014). “Brain biomarkers based assessment of cognitive workload in pilots under various task demands”. In Engineering in Medicine and Biology Society (EMBC), 2014 36th Annual International Conference of the IEEE (pp. 5860-5863). IEEE.
[22] Dorneich, M. C., Passinger, B., Hamblin, C., Keinrath, C., Vašek, J., Whitlow, S. D., and Beekhuyzen, M. (2011). “The crew workload manager: an open-loop adaptive system design for next generation flight decks”. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 55, No. 1, pp. 16-20). Sage CA: Los Angeles, CA: SAGE
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[24] Maurino, D. E., Reason, J., Johnston, N., and Lee, R. B. (2017). Beyond aviation human factors: Safety in high technology systems. Routledge.
[25] Otto, J. L., and Webber, B. J. (2013). “Mental health diagnoses and counseling among pilots of remotely piloted aircraft in the United States Air Force”. Medical Surveillance Monthly Report, 20(3), 3-8.
[26] Von dem Knesebeck, O., Mnich, E., Angermeyer, M. C., Kofahl, C., and Makowski, A. (2015). “Changes in depression stigma after the Germanwings crash–findings from German population surveys”. Journal of affective disorders, 186, 261-265.
[27] Gibb, R., Ercoline, B., and Scharff, L. (2011). “Spatial disorientation: decades of pilot fatalities”. Aviation, space, and environmental medicine, 82(7), 717-724.
[2] Civil Aviation Safety Authority (2017). Pilot Wellbeing. Retrieved from: https://www.casa.gov.au/wellbeing
[3] Stephen P. Robbins (1989). Organizational Behavior: Concepts, Controversies, and Applications. New Jersey: Prentice Hall.
[4] Daubermann, D., and Pamplona, T. V. (2012). “Quality of work life of nurses in primary health care”. Acta Paulista de Enfermagem, 25(2), 277-83.
[5] Heidari, R. A., Enayati, N. A., and Hedayati, A. (2010). “Quality of Work Life and Job Satisfaction among the Nurses of Tehran University of Medical Sciences”. Dena Journal, 5(3&4), 28-37.
[6] Lau R.S.M (2000). “QWL and Performance: An Ad Hoc investigation of two key elements in the service profit chain model” International Journal of Service Industry Management, 11(5), 422-437.
[7] Krueger, P., Brazil, K. Lohfeld, L., Edward, H.G., Lewis, D., Tjam, E. (2002) Organization specific predictors of job satisfaction: findings from a Canadian multi-site quality of work life cross-sectional survey. Retrieved from: http://www.biomedcentral.com/content/pdf/1472-6963-2-6.pdf
[8] Adhikari, D. R., and Gautam, D. K. (2010). “Labour legislations for improving quality of work life in Nepal”, International Journal of Law and Management, 52(1), 40-53.
[9] Walton, R. E. (1975). “Criteria for Quality of Working Life”, In L.E. Davis, A.B. Cherns and Associates (Eds.), The Quality of Working. New York: The Free Press, Life, 1, 91-104.
[10] Mirsepasi, N. (2005). Strategic Human Resource Management and Working Relations (Envisioning Globalization). Tehran: Mir Publication.
[11] Rossi, A.M., Perrewee, P. L., and Sauter, S. L. (2006). Stress and Quality of Working Life. Greenwich: Information Age Publishing
[12] Hayrol M. S., Jegak, U., Asiah, M., Noor, A. A., Bahaman, A.S., Jamilah, O. and Thomas, K. (2010). “Can Quality of Work Life Affect Work Performance among Government Agriculture Extension Officers? A Case from Malaysia”, Journal of Social Science, 6(1):64-73.
[13] Burchell, M., Robin, J. (2011). The Great Workplace. How to build it, how to keep it, and why it matters. San Francisco: Jossey-Bass
[14] Irene Kerstin Hunker, Quality of Work Life in the Hospitality Industry – The contingent workers’ perspective, Copenhagen Business School, 2014.
[15] Mohammad Hossein Nekouei, Mumtazah BT Othman, Jariah Bt Masud and Aminah Bt Ahmad (2014). “Quality of Work Life and Job Satisfaction among employee in government organizations in IRAN”, Journal of Basic and Applied Scientific Research, 4(1), 217-229.
[16] Cunningham, J. B., and T.Eberle. (1990). “A guide to job enrichment and redesign”. Personnel, 67, 56-61.
[17] Ilkhanizadeh, S., and Karatepe, O. M. (2017). “An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior”. Journal of Air Transport Management, 59, 8-17.
[18] Srivastava, S.,and Kanpur, R. (2014). “A study on quality of work life: key elements & It’s Implications”. IOSR-JBM, 16(3), 54-59.
[19] Jayakumar, A., and Kalaiselvi, K. (2012). “Quality of work life-an overview”. International Journal of Marketing, Financial Services & Management Research, 1(10), 140-151.
[20] Thompson, M. N., and Subich, L. M. (2006). “The relation of social status to the career decision-making process”. Journal of Vocational Behavior, 69(2), 289-301.
[21] Gentili, R. J., Rietschel, J. C., Jaquess, K. J., Lo, L. C., Prevost, C. M., Miller, M. W., ... &and Hatfield, B. D. (2014). “Brain biomarkers based assessment of cognitive workload in pilots under various task demands”. In Engineering in Medicine and Biology Society (EMBC), 2014 36th Annual International Conference of the IEEE (pp. 5860-5863). IEEE.
[22] Dorneich, M. C., Passinger, B., Hamblin, C., Keinrath, C., Vašek, J., Whitlow, S. D., and Beekhuyzen, M. (2011). “The crew workload manager: an open-loop adaptive system design for next generation flight decks”. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting (Vol. 55, No. 1, pp. 16-20). Sage CA: Los Angeles, CA: SAGE
[23] Wiegmann, D. A., and Shappell, S. A. (2017). A human error approach to aviation accident analysis: The human factors analysis and classification system. Routledge.
[24] Maurino, D. E., Reason, J., Johnston, N., and Lee, R. B. (2017). Beyond aviation human factors: Safety in high technology systems. Routledge.
[25] Otto, J. L., and Webber, B. J. (2013). “Mental health diagnoses and counseling among pilots of remotely piloted aircraft in the United States Air Force”. Medical Surveillance Monthly Report, 20(3), 3-8.
[26] Von dem Knesebeck, O., Mnich, E., Angermeyer, M. C., Kofahl, C., and Makowski, A. (2015). “Changes in depression stigma after the Germanwings crash–findings from German population surveys”. Journal of affective disorders, 186, 261-265.
[27] Gibb, R., Ercoline, B., and Scharff, L. (2011). “Spatial disorientation: decades of pilot fatalities”. Aviation, space, and environmental medicine, 82(7), 717-724.
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Published
2018-06-25
How to Cite
Amornpipat, I. (2018). Quality of Work-Life of Pilots: a Literature Review and Research Agenda. KASEM BUNDIT JOURNAL, 19(June), 367–377. Retrieved from https://so04.tci-thaijo.org/index.php/jkbu/article/view/130368
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