The relationship between high performance work systems and organizational performance through social exchange : A case study of the government savings bank
คำสำคัญ:
High performance work systems, social exchange, organizational performanceบทคัดย่อ
PURPOSES: To analyze the direct and indirect influences of high-performance work systems on organizational performance through social exchange. METHODS: Sample survey research. Data were collected from 310 personnel of the Government Savings Bank working at the headquarters and branches in Bangkok Metropolis, using the techniques of proportional stratified sampling. The research instrument was a questionnaire tested for reliability using the Cronbach method. The main analytical method was structural equation modeling. RESULTS: High-performance work systems exhibited direct influence on organizational performance and social exchange. Meanwhile, social exchange exhibited direct influence on organizational performance. High-performance work systems exhibited indirect performance through social exchange on organizational performance which was a partial transfer of influence. THEORETICAL/POLICY IMPLICATIONS: Organizations should focus on social exchange for increasing organizational performance than only on high-performance work systems in organizational growth.
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