Competencies Development of Tourism Industry Personnel for Senior Foreigner Tourists Service
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Published:
May 4, 2019
Keywords:
Competencies Tourism Industry Personnel Senior Tourists
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Abstract
This study aims to present the concept of tourism industry personnel competencies development including knowledge and skills aspects in order to serve senior foreign tourists. It is found that the tourism industry personnel competencies needed to be developed in order to serve senior foreign tourists are knowledge and skills competencies. While the knowledge competencies needed to be developed are senior health and first aid, skills competencies needed to be developed are communication skills, interpersonal skills, service skills, problem solving skills and information technology skills.
Article Details
How to Cite
คงทอง ป. (2019). Competencies Development of Tourism Industry Personnel for Senior Foreigner Tourists Service. JOURNAL OF SOUTHERN TECHNOLOGY, 12(1), 228–235. Retrieved from https://so04.tci-thaijo.org/index.php/journal_sct/article/view/103143
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Author’s right belongs to the author but Journal of Southern Technology holds the right of first publication and thus allow readers to use the article for the purpose of education but not commercial.
References
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Chu, A. Z., & Chu, R. J. (2013). Service willingness and senior tourists: knowledge about aging, attitudes toward the
elderly, and work values. The Service Industries Journal, 33(12), 1148–1164.
Chung-Herrera, B. G., Enz, C. A., & Lankau, M. J. (2003). Grooming future hospitality leaders: a competencies model,
Cornell Hotel and Restaurant Administration Quarterly, 44(3), 17-25.
Cummings, S. M., Adler, G., & Decoster, V. A. (2005). Factors influencing graduate-social-work students’ interest in
working with elders. Educational Gerontology, 31(8), 643–655.
Ericsson, C. (2003). Travelers with pre-existing medical conditions. International Journal of Antimicrobial Agents, 21(2),
181-188.
Esichaikul, R., & Songsonthonwong, C. (2009). Tourism Promotion for Senior Tourists from Europe to Thailand: Full
Research Report. Sukhothai Thammathirat Open University. [in Thai]
Esichaikul, R. (2012). Travel motivations, behavior and requirements of European senior tourists to Thailand. PASOS:
Revista de Turismoy Patrimonio Cultural, 10(2), 47-58.
Fukahori, H., Baba, Y., Hioki, F., Monkong, S., Intarasombat, P., & Malathum, P. (2011). Healthcare services for
Japanese elderly long staying in Thailand from the perspective of the patient and healthcare providers: A survey
study. Archives of Gerontology and Geriatrics, 53(2), 168-173.
Grougiou, V., & Pettigrew, S. (2011). Senior customers’ service encounter preferences. Journal of Service Research,
14(4), 475-488.
Gursoy, D., & Swanger, N. (2004). An Industry-Driven model of hospitality curriculum for programs housed in
accredited colleges of business: Part II. Journal of Hospitality & Tourism Education, 17(2), 46-56.
Huang, L., & Tsai, H. T. (2003). The study of senior traveller behaviour in Taiwan. Tourism Management, 24(5), 561-
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Huang, S., Hsu, C. H. C., & Chan, A. (2010). Tour guide performance and tourist satisfaction: a study of the package
tours in Shanghai. Journal of Hospitality and Tourism Research, 34(1), 3-33.
Khongharn, R., Vadhanapakorn, W., & Katekaew, A. (2016). Service model development in hotel business for foreign
retirees tourists. Journal of Panyapiwat, 8(3), 122-134. [in Thai]
Le Serre, D., Legoherel, P., & Weber, K. (2013). Seniors’ motivations and perceived risks: A gross-cultural study.
Journal of International Consumer Marketing, 25(2), 61–79.
Lee, L. Y., Tsai, H., Tsang, N. K. F., & Lo, A. S. Y. (2012). “Selection of outbound package tours: the case of senior
citizens in Hong Kong”. Journal of China Tourism Research, 8(5), 450-468.
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force as perceived by business educators. Delta Pi Epsilon Journal, 52(1), 43–53.
Morgan, N., Pritchard, A., & Sedgley, D. (2015). Social tourism and well-being in later life. Annals of Tourism Research,
52, 1-15.
Raybould, M., & Wilkins, H. (2006). Generic skills for hospitality management: A comparative study of management
expectations and student perceptions. Journal of Hospitality and Tourism Management, 13(2), 177–188.
Sisson, L. G., & Adams, A. R. (2013). Essential hospitality management competencies: The importance of soft skills.
Journal of Hospitality & Tourism Education, 25(3), 131-145.
Son, J.S., Andrew J. M., & Deborah L. K. (2008). Testing alternative leisure constraint negotiation models: An extension
of hub bard and mannell’s study. Leisure Sciences, 30(3), 198-216.
Sujarittanonta, L., & Khemapanya, V. (2014). Senior tourism promotion in Asia with focus on Thailand: policy
comparison and service providers’ opinions. SIU Journal of Management, 4(1), 44-70.
Tesone, D. V., & Ricci, P. (2005). Attributes of entry-level employees: Hospitality and tourism managers seeking more
than knowledge and skills. Journal of Applied Management and Entrepreneurship, 10(2), 3–12.
Thebault, M., Picard, P., & Ouedraogo, A. (2013). Seniors and tourism: An international exploratory study on the use of
the internet for researching recreational Information. International Business Research, 6(3), 22-28.
United Nations. (2002). World Population Ageing 1950-2050. Retrieve June 1, 2017, from www.un.org/en/index. shtml
Zhang, Q., & Cui, L. (2012). Regional senior tourism marketing strategy research. Research Journal of Applied Sciences,
Engineering and Technology, 5(11), 3087-3091.
Zsarnoczky, M., David, L., Mukaev, Z., & Baiburive, R. (2016). Silver tourism in the European Union. Geo Journal of
Tourism Geosite, 2(18), 224-232.
tourist profile. Social Indicators Research, 127(1), 303-322.
Banupriya, D. (2011). English and soft skills. Language in India, 11(12), 109–117.
Bauer, I. (2012). Australian senior adventure travellers to Peru: Maximizing older tourists’ travel health experience.
Travel Medicine and Infectious Disease, 10(2), 59-68.
Dueraman, B., Petkit, J., Kholaon, C., Danvanakit, J., Ariyawongpanit, K., & Panyapijai, P. (2017). Developing
competency of 1-3 star-rated hotels personnel in Krabi, Thailand. Journal of Southern Technology, 10(2), 239-
243.
Bernard, L A. (2010). Analyzing services quality for senior travelers: A mixed research approach investigating the
perceptions of satisfaction in this growing tourism market. Ph.D. Dissertation of Philosophy, James Cook
University.
Chen, K. H, Chang, F. H., & Wu, C. (2013). Investigating the wellness tourism factors in hot spring hotel customer
service. International Journal of Contemporary Hospitality Management, 25(7), 1092-1114.
Chu, A. Z., & Chu, R. J. (2013). Service willingness and senior tourists: knowledge about aging, attitudes toward the
elderly, and work values. The Service Industries Journal, 33(12), 1148–1164.
Chung-Herrera, B. G., Enz, C. A., & Lankau, M. J. (2003). Grooming future hospitality leaders: a competencies model,
Cornell Hotel and Restaurant Administration Quarterly, 44(3), 17-25.
Cummings, S. M., Adler, G., & Decoster, V. A. (2005). Factors influencing graduate-social-work students’ interest in
working with elders. Educational Gerontology, 31(8), 643–655.
Ericsson, C. (2003). Travelers with pre-existing medical conditions. International Journal of Antimicrobial Agents, 21(2),
181-188.
Esichaikul, R., & Songsonthonwong, C. (2009). Tourism Promotion for Senior Tourists from Europe to Thailand: Full
Research Report. Sukhothai Thammathirat Open University. [in Thai]
Esichaikul, R. (2012). Travel motivations, behavior and requirements of European senior tourists to Thailand. PASOS:
Revista de Turismoy Patrimonio Cultural, 10(2), 47-58.
Fukahori, H., Baba, Y., Hioki, F., Monkong, S., Intarasombat, P., & Malathum, P. (2011). Healthcare services for
Japanese elderly long staying in Thailand from the perspective of the patient and healthcare providers: A survey
study. Archives of Gerontology and Geriatrics, 53(2), 168-173.
Grougiou, V., & Pettigrew, S. (2011). Senior customers’ service encounter preferences. Journal of Service Research,
14(4), 475-488.
Gursoy, D., & Swanger, N. (2004). An Industry-Driven model of hospitality curriculum for programs housed in
accredited colleges of business: Part II. Journal of Hospitality & Tourism Education, 17(2), 46-56.
Huang, L., & Tsai, H. T. (2003). The study of senior traveller behaviour in Taiwan. Tourism Management, 24(5), 561-
574.
Huang, S., Hsu, C. H. C., & Chan, A. (2010). Tour guide performance and tourist satisfaction: a study of the package
tours in Shanghai. Journal of Hospitality and Tourism Research, 34(1), 3-33.
Khongharn, R., Vadhanapakorn, W., & Katekaew, A. (2016). Service model development in hotel business for foreign
retirees tourists. Journal of Panyapiwat, 8(3), 122-134. [in Thai]
Le Serre, D., Legoherel, P., & Weber, K. (2013). Seniors’ motivations and perceived risks: A gross-cultural study.
Journal of International Consumer Marketing, 25(2), 61–79.
Lee, L. Y., Tsai, H., Tsang, N. K. F., & Lo, A. S. Y. (2012). “Selection of outbound package tours: the case of senior
citizens in Hong Kong”. Journal of China Tourism Research, 8(5), 450-468.
Ministry of Tourism & Sports. (2017). Tourism Development Plan, Issue 2 (2560 - 2564). Bangkok: The War Veterans
Organization of Thailand Publisher. [in Thai]
Mitchell, G. W., Skinner, L. B., & White, B. J. (2010). Essential soft skills for success in the twenty-first century work
force as perceived by business educators. Delta Pi Epsilon Journal, 52(1), 43–53.
Morgan, N., Pritchard, A., & Sedgley, D. (2015). Social tourism and well-being in later life. Annals of Tourism Research,
52, 1-15.
Raybould, M., & Wilkins, H. (2006). Generic skills for hospitality management: A comparative study of management
expectations and student perceptions. Journal of Hospitality and Tourism Management, 13(2), 177–188.
Sisson, L. G., & Adams, A. R. (2013). Essential hospitality management competencies: The importance of soft skills.
Journal of Hospitality & Tourism Education, 25(3), 131-145.
Son, J.S., Andrew J. M., & Deborah L. K. (2008). Testing alternative leisure constraint negotiation models: An extension
of hub bard and mannell’s study. Leisure Sciences, 30(3), 198-216.
Sujarittanonta, L., & Khemapanya, V. (2014). Senior tourism promotion in Asia with focus on Thailand: policy
comparison and service providers’ opinions. SIU Journal of Management, 4(1), 44-70.
Tesone, D. V., & Ricci, P. (2005). Attributes of entry-level employees: Hospitality and tourism managers seeking more
than knowledge and skills. Journal of Applied Management and Entrepreneurship, 10(2), 3–12.
Thebault, M., Picard, P., & Ouedraogo, A. (2013). Seniors and tourism: An international exploratory study on the use of
the internet for researching recreational Information. International Business Research, 6(3), 22-28.
United Nations. (2002). World Population Ageing 1950-2050. Retrieve June 1, 2017, from www.un.org/en/index. shtml
Zhang, Q., & Cui, L. (2012). Regional senior tourism marketing strategy research. Research Journal of Applied Sciences,
Engineering and Technology, 5(11), 3087-3091.
Zsarnoczky, M., David, L., Mukaev, Z., & Baiburive, R. (2016). Silver tourism in the European Union. Geo Journal of
Tourism Geosite, 2(18), 224-232.