Supply Chain Performance Measurement of Thai Frozen Foods

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Choosak Pornsing
Siriwimon Tadchananusorn
Supapan Srithong
Samit Niyasom


This research aims to measure the efficiency of the supply chain of Thai frozen foods which is one of the industry sectors driving Thai’s economy. The metric method of the SCOR Model was used to visualize the performance of the supply chain. The population was Thai Frozen Foods Association. The sample composed of 70 with a confidence level of 91.1%, found that the average is, firstly, reliability performance, fill rate is 94.59 percent of all orders, and perfect order fulfillment is 93.93 percent. Secondly, responsiveness performance is 38 days for the order fulfillment cycle time. Thirdly, agility or flexibility performance shows that the upside supply chain flexibility takes up 31 days. Also, upside supply chain adaptability is 59.25 percent and downside supply chain adaptability is 61.62 percent. In terms of cost performance, the total supply chain management cost is 49.86 percent of total cost. Due to cold storage, it has higher supply chain management cost than other industries, cost of goods sold is 53.66 percent of total cost. This study also can be used to estimate the efficiency of the organization's supply chain and can compare with external organizations (benchmark) to increase potential competitiveness for the firm afterward.



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Pornsing, C., Tadchananusorn, S. ., Srithong, S. ., & Niyasom, S. . (2022). Supply Chain Performance Measurement of Thai Frozen Foods. JOURNAL OF SOUTHERN TECHNOLOGY, 15(2), 82–90. Retrieved from
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