Social Risk Management 2.0: Strengthening Social Protection for Platform Workers in the Ride-Hailing Services via Application

Authors

  • Kritsada Theerakosonphong Independence

Keywords:

Social risk management, Social protection, Social policy, Platform worker, Gig economy, Ride-hailing services

Abstract

Social risk management (SRM) is part of social protection in the form of social policy. This paper applies the approach for analysis of platform workers in ride-hailing applications. The presentation of the paper has three issues as follows: (1) the concept of social protection and initiated by international organizations in the United Nations; (2) the mechanism of SRM offers technological disruption in the future of work, and it leads to developing the conceptual analysis of SRM 2.0; (3) risk analysis of labour platforms in the design of social protection systems to reduce the structural vulnerability among actors at local and global levels. Suggestions for the paper are social governance design for the formulation of the national social protection strategy and understanding the process of informalization for reducing the impact of subcontracting in the new form of gig work.

References

กระทรวงแรงงาน. 2559. กรอบยุทธศาสตร์การพัฒนาทรัพยากรมนุษย์ของประเทศ ระยะ 20 ปี (พ.ศ. 2560-2579). สืบค้นที่ http://waa.inter.nstda.or.th/stks/pub/2017/20171227-MinistryofLabour.pdf (สืบค้นเมื่อวันที่ 20 ธันวาคม 2562)
กระทรวงการพัฒนาสังคมและความมั่นคงของมนุษย์. 2558. ข้อเสนอมุมมองทิศทางของสังคมไทยใน 20 ปีข้างหน้า ตามภารกิจของกระทรวงการพัฒนาสังคมและความมั่นคงของมนุษย์. http://ebooks.m-society.go.th/ebooks/download/100 (สืบค้นเมื่อวันที่ 20 ธันวาคม 2562)
กระทรวงการพัฒนาสังคมและความมั่นคงของมนุษย์. 2560. นโยบายกระทรวงการพัฒนาสังคมและความมั่นคงของมนุษย์ ประจำปี 2561. http://ebooks.m-society.go.th/ebooks/download/326 (สืบค้นเมื่อวันที่ 20 ธันวาคม 2562)
กระทรวงการพัฒนาสังคมและความมั่นคงของมนุษย์. 2561. ยุทธศาสตร์กระทรวงการพัฒนาสังคมและความมั่นคงของมนุษย์ พ.ศ. 2560-2564. http://ebooks.m-society.go.th/ebooks/download/344 (สืบค้นเมื่อวันที่ 20 ธันวาคม 2562)
กฤษฎา ธีระโกศลพงศ์. 2562ก. กรณีศึกษาการทำงานของเยาวชนโดยแอปพลิเคชันเรียกรถและบริการส่งอาหาร : ข้อเสนอเพื่อทบทวนนโยบายแรงงานและภารกิจของกระทรวงแรงงาน. รายงานการศึกษาในรายวิชาการศึกษาดูงานด้านนโยบายสาธารณะ หลักสูตรรัฐประศาสนศาสตรดุษฎีบัณฑิต คณะสังคมศาสตร์และมนุษยศาสตร์ มหาวิทยาลัยมหิดล. สืบค้นที่ https://www.academia.edu/41093040 (สืบค้นเมื่อวันที่ 20 ธันวาคม 2562)
กฤษฎา ธีระโกศลพงศ์. 2562ข. ประเด็นเชิงวิพากษ์ในนโยบายสังคมโลกและการอภิบาลเพื่อลดความยากจน : จากความมั่นคงทางสังคมสู่การคุ้มครองทางสังคมขององค์การแรงงานระหว่างประเทศ.วารสารพัฒนศาสตร์ วิทยาลัยพัฒนศาสตร์ ป๋วย อึ๊งภากรณ์ มหาวิทยาลัยธรรมศาสตร์ 2(1): 151-205.
กุศล สุนทรธาดา และคณะ. 2545ก. รายงานการศึกษากลุ่มเป้าหมายคนพิการ และตัวชี้วัดการดำเนินงานด้านการคุ้มครองทางสังคมของกรมประชาสงเคราะห์. สถาบันวิจัยประชากรและสังคม มหาวิทยาลัยมหิดล.
กุศล สุนทรธาดา และคณะ. 2545ข. รายงานการศึกษากลุ่มเป้าหมายเด็ก และตัวชี้วัดการดำเนินงานด้านการคุ้มครองทางสังคมของกรมประชาสงเคราะห์. สถาบันวิจัยประชากรและสังคม มหาวิทยาลัยมหิดล.
กุศล สุนทรธาดา และคณะ. 2545ค. รายงานการศึกษากลุ่มเป้าหมายผู้สูงอายุ และตัวชี้วัดการดำเนินงานด้านการคุ้มครองทางสังคมของกรมประชาสงเคราะห์. สถาบันวิจัยประชากรและสังคม มหาวิทยาลัยมหิดล.
ธนาคารโลกและกระทรวงแรงงาน. 2545. รายงานผลการศึกษาของผู้เชี่ยวชาญ โครงการความร่วมมือเพื่อพัฒนาการคุ้มครองทางสังคม พ.ศ. 2543-2545 ด้านประกันการว่างงาน. สำนักนโยบายและยุทธศาสตร์ สำนักงานโครงการเงินกู้ต่างประเทศ และสำนักงานปลัดกระทรวงแรงงาน.
ปรเมธี วิมลศิริ. 2562. การมอบนโยบายการดำเนินงานประจำปีงบประมาณ พ.ศ. 2563. https://www.m-society.go.th/ewtadmin/ewt/mso_web/article_attach/26555/22204.pdf (สืบค้นเมื่อวันที่ 15 มกราคม 2563)
อรรคณัฐ วันทนะสมบัติ และ เกรียงศักดิ์ ธีระโกวิทขจร. 2561. เศรษฐกิจแพลตฟอร์ม และผลกระทบต่อแรงงานภาคบริการในประเทศไทย. กรุงเทพฯ: สถาบันแรงงานและเศรษฐกิจที่เป็นธรรม (JELI) และมูลนิธิฟรีดริค เอแบร์ท (FES).
Adams, John. 2001. Risk. London: Routledge.
Alfers, Laura., Lund, Francie. and Rachel Moussie. 2018. Informal workers and the future of work: A defence of work-related social protection. http://www.wiego.org/sites/default/files/publications/files/Alfers_Informal_Workers_Social_Protection_WIEGO_WP37.pdf (accessed December 15, 2019).
Allaire, Nolwenn, Colin, Nicolas., Palier, Bruno. and Laurene Tran 2019. Covering Risks for Platform Workers in the Digital Age. https://www.sciencespo.fr/public/chaire-numerique/wp-content/uploads/2019/05/covering-risks-plateform-workers-digital-age.pdf (accessed December 15, 2019).
Bajwa, Uttam. Knorr, Lilian. Ruggiero, Erica Di. Gastaldo, Denise. and Adam Zendel. 2018. Towards an understanding of workers’ experiences in the global gig economy. https://www.glomhi.org/uploads/7/4/4/8/74483301/workers_in_the_global_gig_economy.pdf (accessed December 15, 2019).
Behrendt, Christina. and Quynh Anh Nguyen. 2018. Innovative Approaches for Ensuring Universal Social Protection for the Future of Work. https://www.ilo.org/wcmsp5/groups/public/---dgreports/---cabinet/documents/publication/wcms_629864.pdf (accessed December 15, 2019).
Behrendt, Christina, and Quynh Anh Nguyen. 2019. Ensuring universal social protection for the future of work. Transfer: European Review of Labour and Research, 25(2): 205-219.
Behrendt, Christina. Nguyen, Quynh. Anh. and Uni Rani. 2019. Social protection systems and the future of work: Ensuring social security for digital platform workers. International Social Security Review, 72(3): 17-41.
Choudary, Sangeet Paul. 2018. The Architecture of Digital Labour Platforms: Policy Recommendations on Platform Design for Worker Well-Being. https://www.ilo.org/wcmsp5/groups/public/---dgreports/---cabinet/documents/publication/wcms_630603.pdf (accessed December 15, 2019).
Codagnone, Cristiano. Athina Karatzogianni. and Jacob Matthews. 2018. Platform Economics: Rhetoric and Reality in the ‘Sharing Economy’. Emerald Publishing Limited.
Crosswell, Michael. 1978. Basic human needs: a development planning approach. Agency for International Development. http://pdf.usaid.gov/pdf_docs/pnaag251.pdf (accessed December 15, 2019).
De Stefano, Valerio. and Antonio Aloisi. 2018a. European Legal Framework for 'Digital Labour Platforms'. https://publications.jrc.ec.europa.eu/repository/bitstream/JRC112243/jrc112243_legal_framework_digital_labour_platforms_final.pdf. (accessed December 15, 2019).
De Stefano, Valerio. and Antonio Aloisi. 2018b. Fundamental labour rights, platform work and human-rights protection of non-standard workers. https://www.researchgate.net/profile/Valerio_De_Stefano/publication/323766255_Fundamental_Labour_Rights_Platform_Work_and_Human-Rights_Protection_of_Non-Standard_Workers/links/5b211075a6fdcc69745db720/Fundamental-Labour-Rights-Platform-Work-and-Human-Rights-Protection-of-Non-Standard-Workers.pdf (accessed December 15, 2019).
Deacon, Bob. 2013. Global social policy in the making: The foundations of the social protection Floors. Chicago: Policy Press.
Deacon, Bob. 2016. Assessing the SDGs from the point of view of global social governance. Journal of International and Comparative Social Policy, 32(2): 116-130.
Devereux, Stephen. and Rachel Sabates-Wheeler. 2004. Transformative social protection. https://opendocs.ids.ac.uk/opendocs/bitstream/handle/123456789/4071/ Wp232.pdf?sequence=1 (accessed December 15, 2019).
Devereux, Stephen. 2016. Social protection for rural poverty reduction. http://www.fao.org/3/a-i5229e.pdf?fbclid=IwAR2X9-JjGyiJrRD1TXYLUFKlTfDSBvJiNTOJcIB7m64M5MFR0jW9wJ0PuvQ (accessed December 15, 2019).
Emmerij, Louis. 2010. The Basic Needs Development Strategy. Background Paper World Economic and Social Survey. http://www.un.org/en/development/desa/policy /wess/wess_bg_papers/bp_wess2010_emmerij.pdf (accessed December 15, 2019).
Eurofound. 2018. Non-Standard Forms of Employment: Recent Trends and Future Prospects. https://digitalcommons.ilr.cornell.edu/cgi/viewcontent.cgi?article=1629&context=intl (accessed December 15, 2019).
Forde, Chris. and et al. 2017. The social protection of workers in the platform economy. http://www.europarl.europa.eu/RegData/etudes/STUD/2017/614184/IPOL_STU(2017)614184_EN.pdf (accessed December 15, 2019).
Giaconia, Cinzia and Giuseppe Terzo. 2018. How the gig economy is shaping the labour market: Its effects on the Welfare State. https://seville2019.econworld.org/papers/Giaconia_Terzo_How.pdf (accessed December 15, 2019).
Graham, Mark. Isis, Hjorth. and Vili Lehdonvirta. 2017. Digital labour and development: Impacts of global digital labour platforms and the gig economy on worker livelihoods. Transfer: European Review of Labour and Research, 23(2): 135-162.
Graham, Mark and et al. 2017. The risks and rewards of online gig work at the global margins. https://ora.ox.ac.uk/objects/uuid:8c791d5a-e3a5-4a59-9b93-fbabea881554/download_file?file_format=pdf&safe_filename=Risk%2Band%2BRewards%2Bof%2BOnline%2BGig%2BWork.pdf&type_of_work=Report (accessed December 15, 2019).
Heeks, Richard. 2017. Decent work and the digital gig economy: a developing country perspective on employment impacts and standards in online outsourcing, crowdwork, etc. http://hummedia.manchester.ac.uk/institutes/gdi/publications/ workingpapers/di/di_wp71.pdf (accessed December 15, 2019).
Holzmann, Robert. 2001. Risk and vulnerability: the forward looking role of social protection in a globalizing world. Washington, DC: World Bank.
Holzmann, Robert. 2010. Risk. In International Encyclopedia of Social Policy, edited by Tony Fitzpatrick and et al., 1155-1158. New York: Routledge
Holzmann, Robert and Steen Jorgensen. 1999. Social protection as social risk management: conceptual underpinnings for the social protection sector strategy paper. Journal of international Development, 11(7): 1005-1027.
Holzmann, Robert. Lynne Sherburne-Benz. and E. Telsuic. 2003. Social risk management: The World Bank's approach to social protection in a globalizing world. Washington, DC: World Bank.
Holzmann, Robert., Sipos, Sandor. and the Social Protection Team. 2009. Social Protection and Labor at the World Bank: An Overview. In Social protection and labor at the World Bank, 2000-08, edited by Robert Holzmann, 1-10. Washington, DC: World Bank.
Huws, Ursula and et al. 2017. Work in the European gig economy: research results from the UK, Sweden, Germany, Austria, the Netherlands, Switzerland and Italy. http://uhra.herts.ac.uk/bitstream/handle/2299/ 19922/Huws_U._Spencer_N.H._Syrdal_D.S._Holt_K._2017_.pdf?sequence=2 (accessed December 15, 2019).
International Labour Office. 2017. Strengthening social protection for the future of work. Paper presented at the 2nd Meeting of the G20 Employment Working Group, 15-17 February 2017. https://www.ilo.org/wcmsp5/groups/public/---dgreports/---inst/documents/publication/wcms_559136.pdf (accessed December 15, 2019).
International Labour Office. 2018a. Informality and Non-Standard Forms of Employment. Prepared for the G20 Employment Working Group meeting 20-22 February 2018, Buenos Aires, https://www.ilo.org/wcmsp5/groups/public/---dgreports/---inst/documents/publication/wcms_646040.pdf (accessed December 15, 2019).
International Labour Office. 2018b. Digital Labour Platforms and the Future of Work: Towards Decent Work in the Online World. https://www.ilo.org/wcmsp5/groups/public/---dgreports/---dcomm/---publ/documents/publication/wcms_645337.pdf (accessed December 15, 2019).
International Labour Office. 2019a. Work for a Brighter Future. Global Commission of the Future of Work. https://www.ilo.org/wcmsp5/groups/public/---dgreports/---cabinet/documents/publication/wcms_662410.pdf (accessed December 15, 2019).
International Labour Office. 2019b. ILO Centenary Declaration for the Future of Work. https://www.ilo.org/wcmsp5/groups/public/@ed_norm/@relconf/documents/meetingdocument/wcms_711674.pdf (accessed December 15, 2019).
International Labour Office and United Nations Country Team in Thailand. 2013. Social Protection Assessment Based National Dialogue: Towards a Nationally Defined Social Protection Floor in Thailand. https://www.ilo.org/wcmsp5/groups/public/---ed_protect/---soc_sec/documents/publication/wcms_213264.pdf (accessed December 15, 2019).
ILO Social Protection Department. 2015. Universal Health-care Coverage Scheme. https://www.social-protection.org/gimi/gess/RessourcePDF.action?ressource.ressourceId=54059 (accessed December 15, 2019).
Johnston, Hannah, and Chris Land-Kazlauskas. 2018. Organizing On-Demand: Representation, Voice, and Collective Bargaining in the Gig Economy. https://www.ilo.org/wcmsp5/groups/public/---ed_protect/---protrav/---travail/documents/publication/wcms_624286.pdf (accessed December 15, 2019).
Jorgensen, Steen Lau and Paul Bennett Siegel. 2019. Social Protection in an Era of Increasing Uncertainty and Disruption: Social Risk Management 2.0. https://openknowledge. worldbank.org/bitstream/handle/10986/31812/Social-Protection-in-an-Era-of-Increasing-Uncertainty-and-Disruption-Social-Risk-Management-2-0.pdf?sequence=1 (accessed December 15, 2019).
Kemshall, Hazel. 2002. Risk, social policy and welfare. Buckingham: Open University Press.
Kennedy, Patricia. 2013. Key Theme in Social Policy. Oxon: Routledge.
Kwon, Huck‐ju and Eunju Kim. 2014. Poverty reduction and good governance: Examining the rationale of the Millennium Development Goals. Development and Change, 45(2): 353-375.
Long, Frank. 1978. A ‘Basic Needs' Strategy for Development of Technology in Low Income Countries. American Journal of Economics and Sociology, 261-270.
Lupton, Deborah. 2013. Risk. 2nd ed. Oxon: Routledge.
McKinsey Global Institute. 2016. Independent Work: Choice, Necessity, and the Gig Economy. https://www.scribd.com/document/339973839/ Independent-Work-Choice-necessity-and-the-gig-economy-Full-report-pdf (accessed December 15, 2019).
Mishra, Ramesh. 2013. Globalization and the Decline of ‘Social Protection by Other Means’: The Transformation of Welfare Regimes in Australia, Japan and Eastern Europe. In A Handbook of Comparative Social Policy, edited by P. Kennett, 46-67. Cheltenham: Edward Elgar.
Miller, Elizabeth and Michael Samson. 2012. HIV-Sensitive Social Protection: State of the Evidence 2012 in Sub-Saharan Africa. http://socialprotection.org/sites/default/files/HIV-Sensitive%2520Social%2520Protection.compressed.pdf (accessed December 15, 2019).
Monahan, Kelly. Schwartz, Jeff and Tiffany Schleeter. 2018. Decoding Millennials in the Gig Economy (Deloitte Insights). https://www2.deloitte.com/content/dam/insights/us/articles/4569_Decoding-millennials/DI_Decoding-millennials.pdf (accessed December 15, 2019).
Muntaner, Carles. 2018. Digital Platforms, Gig Economy, Precarious Employment, and the Invisible Hand of Social Class. International Journal of Health Services, 48(4): 597-600.
Nirathron, Narumol and Kritsada Theerakosonphong. 2018. Social Protection for Those Who Are Left Behind as a Result of Migration: Myanmar Case Study and Proposed Recommendations for Consideration. Thammasat Review, 21(1): 93-110.
OECD. 2019. The Future of Work: OECD Employment Outlook 2019. https://www.oecd.org/employment/Employment-Outlook-2019-Highlight-EN.pdf (accessed December 15, 2019).
Oritz, Isabel. Behrendt, Christina. Acuna-Ulate, Andres and Quynh Anh Nguyen. 2018. Universal Basic Income Proposals in Light of ILO Standards: Key Issues and Global Costing. http://socialprotection-humanrights.org/wp-content/uploads/2018/07/55171.pdf (accessed December 15, 2019).
Orleans Reed, Sarah. Ogando, Ana. Carolina. Tulaphan, Poonsap Suanmuang. Samantrakul, Chidchanok and Pannee Towakulpanich. 2017. Informal Workers in Bangkok, Thailand: Scan of Four Occupational Sectors. https://www.wiego.org/sites/default/files/resources/files/Reed-Informal-Workers-Bangkok-Thailand-Four-Sectors-Eng.pdf (accessed December 15, 2019).
Palier, Bruno. 2018. The Politics of Social Risks and Social Protection in Digitalised Economies. In Work in the Digital Age, edited by Max Neufeind, Jacqueline O’Reilly and Florian Ranft, 247-258. London: Rowman & Littlefield International Ltd.
Parker, Geoffrey G. Marshall W. Van Alstyne and Sangeet Paul Choudary. 2016. Platform revolution: How networked markets are transforming the economy and how to make them work for you. New York: W.W. Norton & Company.
PwC. 2019. Gig economy Employment status. https://www.pwclegal.be/en/documents/may-2019-gig-economy-report.pdf (accessed December 15, 2019).
Sabates-Wheeler, Rachel and Stephen Devereux. 2008. Transformative social protection: the currency of social justice. In Social protection for the poor and poorest: Concepts, policies and politics, edited by Armando Barrientos and David Hulme, 64-84. New York: Palgrave Macmillan.
Savage, Mike. 2015. Social Class in the 21st Century. Milton Keynes: Penguin UK.
Savage, Mike and et al. 2013. A new model of social class? Findings from the BBC’s Great British Class Survey experiment. Sociology, 47(2): 219-250.
Schmid, Gunther and Johannes Wagner. 2017. Managing Social Risks of Non-Standard Employment in Europe. https://www.ilo.org/wcmsp5/groups/public/---ed_protect/---protrav/---travail/documents/publication/wcms_584686.pdf (accessed December 15, 2019).
Schmidt, Florian A. 2017. Digital Labour Markets in the Platform Economy: Mapping the political challenges of crowd work and gig work. https://library.fes.de/pdf-files/wiso/13164.pdf (accessed December 15, 2019).
Schneider, Henrique. 2017. Creative Destruction and the Sharing Economy: Uber as Disruptive Innovation. Cheltenham: Edward Elgar.
Srnicek, Nick. 2017. Platform Capitalism. Cambridge: Polity.
Standing, Guy. 2018. Taskers in the Precariat: Confronting an Emerging Dystopia. In Confronting Dystopia: The New Technological Revolution and the Future of Work, edited by Eva Paus, 115-133. New York: Cornell University Press.
Streeten, Paul. 1979. Basic Needs: Premises and Promises. http://documents.worldbank.org/curated/en/912301468190752919/pdf/REP62000Basic00remises0and0promises.pdf (accessed December 15, 2019).
Streeten, Paul. & et al. 1981. First Things First Meeting Basic Human Needs in the Developing Countries. http://documents.worldbank.org/curated/en/ 882331468179936655/pdf/997710english.pdf (accessed December 15, 2019).
Stuart, Elizabeth, Samman, Emma and Abigail Hunt. 2018. Informal is the new normal. Improving the lives of workers at risk of being left behind. http://www.handinhandinternational.org/wp-content/uploads/2017/03/11993.pdf (accessed December 15, 2019).
Tucker, Eric. 2018. Uber and the Unmaking and Remarking of Taxi Capitalism: Technology, Law, and Resistance in Historical Perspective. In Law and the ‘Sharing Economy’ Regulating Online Market Platforms, edited by Derek McKee, Finn Makela and Teresa Scassa, 357-391. University of Ottawa Press.
UN Task Team Thematic Think Piece. 2012. Social protection: A development priority in the post-2015 UN development agenda. https://www.un.org/millenniumgoals/pdf/Think%20Pieces/16_social_protection.pdf (accessed December 15, 2019).
UNICEF. 2012. Integrated Social Protection Systems: Enhancing Equity for Children. https://www.unicef.org/socialpolicy/files/Presentation_Jennifer_ Yablonski_UNICEF__20_Feb_2012.pdf (accessed December 15, 2019).
World Bank. 2012. Resilience, Equity, and Opportunity: The World Bank's Social Protection and Labor Strategy 2012-2022. http://documents.worldbank.org/ curated/en/443791468157506768/pdf/732350BR0CODE200doc0version0REVISED.pdf (accessed December 15, 2019).
World Bank. 2018. The State of Social Safety Nets 2018. https://openknowledge.worldbank.org/bitstream/handle/10986/29115/9781464812545.pdf?sequence=5&isAllowed=y (accessed December 15, 2019).
World Bank. 2019. World Development Report 2019: The Changing Nature of Work. http://documents.worldbank.org/curated/en/8162815188188 14423/pdf/2019-WDR-Report.pdf (accessed December 15, 2019).
World Bank and ILO. 2016. Universal Social Protection: Country Cases. https://www.social-protection.org/gimi/gess/RessourcePDF.action?ressource.ressourceId=55072 (accessed December 15, 2019).
World Economic Forum. 2018. The Future of Jobs Report 2018. http://www3.weforum.org/docs/WEF_Future_of_Jobs_2018.pdf (accessed December 15, 2019).
Wright, Erik. Olin. 2016. Unconditional Basic Income. In World Social Science Report 2016 - Challenging Inequalities Pathways to a Just World, 237-238. Paris: ISSA, IDS and UNESCO. https://unesdoc.unesco.org/ark:/48223/pf0000245825 (accessed December 15, 2019).

Downloads

Published

2020-06-30

How to Cite

Theerakosonphong, Kritsada. 2020. “Social Risk Management 2.0: Strengthening Social Protection for Platform Workers in the Ride-Hailing Services via Application”. Social Sciences Academic Journal, Faculty of Social Sciences, Chiang Mai University 32 (1):42-87. https://so04.tci-thaijo.org/index.php/jss/article/view/235536.