Developing a transformational leadership measurement model for hotel employees: A confirmatory factor analysis

บทคัดย่อ

In the hotel industry, the pursuit of elevated service quality stands as a pivotal concern for hoteliers, serving as a strategic imperative in establishing a competitive advantage amidst a landscape where services offered tend to parallel one another. Managers in the hospitality sector may now use transformational leadership as a productive management tool to inspire employee to perform above and beyond expectations. The objective of this study is to enhance and validate a measurement scale for transformational leadership derived from contemporary human resource management literature, specifically tailored for front office employees within the hotel industry in Thailand. This validation process is conducted using confirmatory factor analysis (CFA). Data were gathered from a sample of 350 employees working at 5-star hotels affiliated with the Thai Hotels Association (THA) in Bangkok. The findings demonstrate robust multidimensionality across the five identified indicators, comprising a total of 20 items assessing transformational leadership
among hotel front office employees, based on empirical analysis. Moreover, the overall modified measurement model of transformational leadership has demonstrated a good fit empirically. Finally, the results of this study, which are defined as the improved and verified measurement of transformational leadership in this investigation, can be used as an assessment instrument by
hotels looking to pinpoint problems and overhaul human resource policies and practices for their front office employees.