ความสัมพันธ์ระหว่างความไว้วางใจหัวหน้างาน การรับรู้ภาวะผู้นำตามแนวคิดตาข่ายบริหารงาน และผลการปฏิบัติงานของพนักงานให้บริการทางโทรศัพท์ของบริษัทประกันภัย Relationships Between Trust in Supervisors, Perception of Managerial Grid Leadership Styles, and Performance of Employees: A Case Study of an Insurance Company

Abstract

The purpose of this research was to study the relationship between trust in supervisors, perception of managerial grid leadership styles, and performance of employees: a case study of an insurance company. Sample of this research consisted of 207 employees. The Research instruments were: (1) Trust in Leaders test (2) Managerial grid leadership styles test and (3) Employees’ performance evaluation. Statistical analysis tools were Mean, frequently, Standard Deviation, and Pearson’s product-moment correlation coefficient. The results of this research were as follows: Overall and every dimension of trust in supervisors consisted of competence, openness, concern and reliability were significantly and positively correlated with the performance of employees. (r = .257, p < .01; r = .230, p < .01; r = 278, p < .01; r .192, p < .01; and r = .247, p < .01 respectively). The task-oriented/authority compliance of managerial grid leadership styles were significantly exhibited correlation with the performance of employees (r = -.164, p < .05) while other dimensions which consisted of country club manager, Impoverished, middle of the road management and team management have no correlation with the performance of employees. In addition, every dimension of managerial grid leadership styles significantly and positively correlated with trust in leaders of employees. (r = .366, p < .01; r = .341, p < .01; r = 461, p < .01; r .267, p < .01; and r = .483, p < .01 respectively).