Guideline for Improving Teamwork of Personnel Using Appreciative Inquiry Process: A Case Study of Roi-Et Public Health Savings and Credit Cooperative Ltd. Guideline for Improving Teamwork of Personnel Using Appreciative Inquiry Process: A Case Study of Roi-Et Public Health Savings and Credit Cooperative Ltd.

Abstract

This independent study titled “Guideline for Improving Teamwork of Personnel Using Appreciative Inquiry Process: A Case Study of Roi-et Public Health Savings and Credit Cooperative Ltd.” aimed to identify ways of improving staff members’ teamwork efficiency. The organization has grown continuously with over 5,000 members currently, resulting in increased workloads for staff. In addition, due to inefficient internal communication, the efficiency of team-working has deteriorated, causing frequent mistakes. Problems cannot be immediately and appropriately resolved, resulting in delayed working processes. This study adopted a qualitative method. The data were collected using an interview through an appreciative inquiry with 16 participants. The interviews were analyzed to elicit convergences and divergences. Based on the interview results and the SOAR analysis, three projects were proposed, “Your Thinking, Your Happiness,” “Challenge Box,” and “Transparent Cooperatives with Good Governance.” The results from the implementation of the projects indicated that staff members were more responsive to efficient team working, allowing them to attain the set KPIs. Performance was assessed based on the number of completed and correct operations, which improved from 90.03% to 95.67%. Also, the operation error rate decreased from 0.76% to 0.67%.

Keywords: Teamwork, Appreciative inquiry, Effectiveness