Factors Affecting the Work Efficiency of Financial Employees in the Central and Upper Southern Regions

Abstract

The purpose of this study is 1) to examine the level of work-related factors among financial employees in the central and upper southern regions, 2) to assess level of work efficiency of financial employees in the Central and Upper Southern Regions, and 3) to identify the factors influencing the work efficiency of financial employees in the Central and Upper Southern Regions. A mixed-methods approach was employed, utilizing both questionnaires and interviews as research instruments. The findings revealed that 1) the overall level of work-related factors among financial employees was rated at the highest level. These factors, ranked from highest to lowest, included motivational factors, internal organizational factors, and supportive factors. 2) The level of work efficiency was also found to be at the highest level, and 3) factors influencing work efficiency of financial employees included: motivational factors such as achievement, recognition, the nature of the work, and responsibility; supportive factors such as governance and command, compensation, work environment, job security, and recognition; internal organizational factors such as strategies, systems, management style, and shared organizational values.