Factors Affecting the Digital Skills of Revenue Department Government Officials in the Bangkok Metropolitan Area

Abstract

This study aims to investigate factors influencing the digital skills of revenue department officers in the Bangkok metropolitan area. The sample consisted of 356 revenue officers. Data were collected using a questionnaire and analyzed using frequency, percentage, mean, and standard deviation, and multiple regression analysis. The results revealed three main factors that significantly influenced digital skills at the 0.05 significance level: organizational factors, technology acceptance factors, and human resource development factors. The organizational factors, including job characteristics, coworker support, and working conditions, had a positive impact and explained 30.7% of the variance. The technology acceptance factors, such as perceived usefulness, perceived ease of use, and intention to use, positively influenced digital skills, accounting for 33.9% of the variance. The human resource development factors, including training, education, and development, had the strongest impact, explaining 43.8% of the variance. Among these, perceived usefulness and participation in digital skills training were the most influential. The findings provide guidelines for developing policies and strategies to enhance government personnel's digital skills for effective adaptation and efficient performance in the digital era.