Technology Acceptance and Perceived Risk Affecting Contactless Payment Services among Bangkok Residents

Abstract

The objectives of the study were: 1) to examine the technology acceptance in the use of contactless payment card in Bangkok, 2) to examine perceived risks associated with their use, 3) to assess the level of usage, 4) to compare usage levels across demographic variables, and 5) to analyse the influence of technology acceptance and perceived risk on usage. A quantitative research approach was employed with a sample of 400 Bangkok residents. Data were collected using a structured questionnaire and analyzed through frequency, percentage, mean, standard deviation, independent sample t-test, one-way ANOVA, and multiple regression analysis. The results revealed that (1) technology acceptance toward the use of contactless payment cards was at a high level, (2) perceived risk was at a moderate level, and (3) usage was at a high level. In addition, (4) significant differences in usage were found across age groups (p < 0.05), and (5) attitude toward use (β = 0.674), perceived ease of use (β = 0.159), and perceived security risk (β = –0.123) significantly influenced the use of contactless payment cards (p < 0.05).