The Application of Good Governance Principles in Managing Conflict among Personnel at the National Defense Studies Institute, Royal Thai Armed Forces Headquarters

Abstract

This research aimed to investigate the patterns and causes of conflicts among military personnel at the National Defense Studies Institute, Royal Thai Armed Forces Headquarters; to examine the extent to which good governance principles were applied by personnel in managing conflicts; and to propose guidelines for conflict management based on good governance. A quantitative research method was employed. The sample consisted of 110 government officers, and data were collected through questionnaires. Descriptive statistics and Pearson’s correlation coefficient were used for data analysis.
The findings revealed that the overall level of conflicts was high, with opinion-based conflicts occurring most frequently. The primary causes included unclear roles and responsibilities, ineffective communication, unequal distribution of resources, hierarchical differences, and military culture. The overall application of good governance principles was also at a high level, particularly the principles of accountability and the rule of law, whereas the principle of efficiency had the lowest average score. Hypothesis testing indicated that the application of good governance
had a statistically significant negative correlation with the level of conflicts (p < .01), especially in the dimensions of transparency and participation. The study suggests that promoting personnel participation, developing effective communication systems, ensuring fair resource allocation, and fostering an organizational culture that respects diverse opinions are essential. Further qualitative and comparative studies across different units are also recommended to develop more effective and sustainable conflict management approaches.