Customer Experience Management With Inspiration to Make the Good Experience in Library Services

Abstract

Service is the thing that you should place importance on, both someone who is a service provider, or contributor, and/or who call yourself as a customer, or receiver in any business. In everyday life we really do somethings for someone even in the situation you want someone to do something for you such as sending the presentation file to a CEO or your boss, teaching your student, giving a toy to your friend, sending a present to your friends, giving a bouquet to your grandmother or giving a box of tea to your customer you have to think about how to do for the gorgeous result and make the receiver, even someone who bring the thing after you to the receiver, satisfied and feel integrity each other in any situation especially in the library service.