Information Services Perception Among University Library Users with Open Distance Learning Programs

Abstract

The purpose of this research is to investigate information services perception among university library users offering distance learning programs. The study population comprised 390 higher education students from 6 universities with the distance learning programs. A questionnaire covering five aspects was employed as the research instrument, examining: 1) purpose of information services perception 2) online information services 3) tools and facilities 4) information services at the library location 5) channels of information services perception. The findings revealed that users demonstrated an overall high level of information services perception ( = 3.75). When examining individual dimensions, the highest average was found in the purpose of information services perception, which registered at a high level ( = 4.09). This was followed by online information services ( = 3.09) and tools and facilities at high level ( = 3.89) respectively.