FACTORS INFLUENCING EMPLOYEE PERFORMANCE: A CASE OF FANGGUANG (BEIJING) INTERNATIONAL EXHIBITION SERVICE CO., LTD.
Keywords:
Perceived organization support, motivation factors, job satisfaction, employee performanceAbstract
The objective of this study were (1) To study the direct influence of perceived organizational support on the performance of employees of Fangguang (Beijing) International Exhibition Service Co., Ltd. (2) To study the direct influence of motivation factors on the performance of employees of Fangguang (Beijing) International Exhibition Service Co., Ltd. and (3) To study the influence of perceived organizational support and motivation factors on the performance of employees of Fangguang (Beijing) International Exhibition Service Co., Ltd. through job satisfaction. The sample use in this study was 360 employees of Fangguang (Beijing) International Exhibition Service Co., Ltd., used the criteria of Hair, Black, Babin and Anderson (2010), convenience sampling. Tool use to correct data was a set of questionnaires. Statistics used in data analysis were frequency, percentage, mean, standard deviation and use partial least squares structural equation modeling (PLS-SEM) with Adanco program. The result found that motivating factors and perceptions of organizational support had a statistically significant influence on employee performance at the level of .000, and that motivating factors had a positive influence on employee's career satisfaction. Statistically significant at the .000 level.
References
Adams, J. S. (1965). Inequity in social exchange. In Advances in experimental social psychology (Vol. 2, pp. 267-299). Academic Press.
Alderfer, C. P. (1969). An empirical test of a new theory of human needs. Organizational behavior and human performance, 4(2), 142-175.
Basalamah, M. S. A., & As’ad, A. (2021). The Role of Work Motivation and Work Environment in Improving Job Satisfaction. Golden Ratio of Human Resource Management, 1(2), 94-103.
Boonrattanakittibhumi, C., Rattanasirivilai, S., Chienwattanasook, K., & Sriyakul, T. (2021). The influence of industry 4.0 revolution on the business process in the sugar industry in Asean countries. Journal of Management Information and Decision Sciences, 24, 1–12.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied psychology, 71(3), 500.
Good, C. V., & Merkel, W. R. (1973). Dictionary of education. New York: McGraw-Hill.
Hair, J., Black, W., Babin, B., & Anderson, E. (2010). Multivariate data analysis (7th ed.). London: Pearson Education Limited.
Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: updated guidelines. Industrial management & data systems, 116(1), 2-20.
Herzberg, F. (1966). Motivate employees. Harvard Business Review.
Herzberg, F.I. (1959). Working and the Nature of Man. New York: Smith Tendall & Hulin Crowell.
Jensen, U. T., & Bro, L. L. (2018). How transformational leadership supports intrinsic motivation and public service motivation: The mediating role of basic need satisfaction. The American Review of Public Administration, 48(6), 535-549.
Kanfer, R., Frese, M., & Johnson, R. E. (2017). Motivation related to work: A century of progress. Journal of Applied Psychology, 102(3), 338.
Kuvaas, B., Buch, R., Weibel, A., Dysvik, A., & Nerstad, C. G. (2017). Do intrinsic and extrinsic motivation relate differently to employee outcomes?. Journal of Economic Psychology, 61, 244-258.
Lawler, E. E. (1973). Motivation in work organizations. New York: McGraw-Hill.
Locke, E. A. (1976). The nature and causes of job satisfaction. Handbook of industrial and organizational psychology.
Maichan, A. (2017). The factors affecting performance efficiency among employees in machine installed production line, Songkhla Province. MBA thesis, Faculty of Management Sciences, Prince of Songkla University. Songkla, Thailand.
Maslow, A. H. (1954). Motivation and personality. New York: Harper and Row.
McClelland, D. C. (1961). The achieving society. USA: Van Nostrums.
Moyer, J. H., Heider, C., Pevey, K., & Ford, R. V. (1958). The effect of treatment on the vascular deterioration associated with hypertension, with particular emphasis on renal function. The American journal of medicine, 24(2), 177-192.
Nave Jr, H. J. (1968). Construction personnel management. Journal of the Construction Division, 94(1), 95-105.
Niati, D. R., Siregar, Z. M. E., & Prayoga, Y. (2021). The effect of training on work performance and career development: the role of motivation as intervening variable. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 4(2), 2385-2393.
Peterson, E., & Plowman, E. G. (1953). Business organization and management–home wood. Illinoise: Richard D. Irwin.
Pienchaloen, S., & Sulong, M. (2022). Transformational leadership and corporate culture affecting employee work motivation: A case study of a contractor in an industrial factory. Humanities and Social Science Research Promotion Network Journal, 5(3), 80-98.
Prasadcha, T. (2022). Book review: Human resource planning strategies. Journal of Value Chain Management and Business Strategy, 1(1), 67-68.
Rowley, D. B. (1996). Age of initiation of collision between India and Asia: A review of stratigraphic data. Earth and Planetary Science Letters, 145(1-4), 1-13.
Steyn, G. M., & Schulze, S. (2003). Assuring quality of a module in human resource management: learners' perceptions. Education, 123(4), 668-681.
Sudiardhita, K. I., Mukhtar, S., Hartono, B., Sariwulan, T., & Nikensari, S. I. (2018). The effect of compensation, motivation of employee and work satisfaction to employee performance Pt. Bank Xyz (Persero) Tbk. Academy of Strategic Management Journal, 17(4), 1-14.
Suksawat, S., Sanont, R., & Yamakanith, P. (2022). Job satisfaction and organizational commitment of supermarket’s employees in Bangkok: Comparative before and during the covid-19 situation. Social Science Journal of Prachachuen Research Network, 4(3), 18-34.
Szabo, P., Mlkva, M., Vanova, J., & Markova, P. (2017). Employee performance in the context of the problems of measurement and evaluation in practice. Slovak University of Technology in Bratislava, 25(41), 63-70.
Szabó, P., Mĺkva, M., Vaňová, J., & Marková, P. (2017). Employee Performance in the Context of the Problems of Measurement and Evaluation in Practice. Vedecké Práce Materiálovotechnologickej Fakulty Slovenskej Technickej Univerzity v Bratislave so Sídlom v Trnave, 25(41), 63-70.
Vroom, V. H. (1964). Work and Motivation. Now York: Wiley and Sons Inc.
Wen, J., Huang, S. S., & Hou, P. (2019). Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model. International Journal of Hospitality Management, 81, 120-130.
Wetsanarat, N. (2021). Soft skill competency development to enhance competitiveness of Thai Incentive travel industry. RICE Journal of Creative Entrepreneurship and Management, 2(1), 53-65.
Zagenczyk, T. J. (2006). A social influence analysis of perceived organizational support. Doctoral dissertation, University of Pittsburgh.
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Suvarnabhumi Institute of Technology
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของวารสารวิชาการ สถาบันเทคโนโลยีแห่งสุวรรณภูมิ
ข้อความที่ปรากฏในบทความแต่ละเรื่องในวารสารวิชาการเล่มนี้เป็นความคิดเห็นส่วนตัวของผู้เขียนแต่ละท่านไม่เกี่ยวข้องกับสถาบันเทคโนโลยีแห่งสุวรรณภูมิ และคณาจารย์ท่านอื่นๆในสถาบันฯ แต่อย่างใด ความรับผิดชอบองค์ประกอบทั้งหมดของบทความแต่ละเรื่องเป็นของผู้เขียนแต่ละท่าน หากมีความผิดพลาดใดๆ ผู้เขียนแต่ละท่านจะรับผิดชอบบทความของตนเองแต่ผู้เดียว
2.jpg)
