Service Innovation for Sustainability in the Automotive Industry within the Environmental, Social and Governance Perspective
Keywords:
Service innovation, Sustainability, Environmental social and governance, Automotive industry, Hertog frameworkAbstract
This academic article aims to present the application of service innovation in the automotive industry to promote sustainability within the environmental, social, and governance framework. A narrative literature review methodology was employed to search international academic journal articles published between 2018 and 2024, focusing on studies that had undergone peer review, yielding a total of eighteen eligible articles. The synthesis indicates that service innovations consistent with Hertog’s four dimensions—namely new service concepts, client interaction channels, service delivery systems, and technological options—are positively associated with environmental, social, and governance outcomes, particularly when integrated with supply chain management, information technology, lean production systems, and internal incentive mechanisms. The findings suggest that integrating service innovation with environmental, social, and governance practices not only reduces negative impacts on society and the environment but also serves as a long-term competitive strategy for firms in the automotive industry.
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