Personal Insurance Platform Development

Abstract

The main objective of this study is to develop “Personal Insurance Platform” via website and mobile application that meet the user requirement individually. The platform is developed by using software service including HTTP Server, Apache 2.4.25, FTP Server, Pure-FTPD 1.0.43, MySQL 5.7.27 and SSL. Back-up server is Google Drive Unlimited as tools. In this study, the platform developed under software development life cycle concept. There are 6 steps that are problem definition, user requirement, system analysis and design, implementation, testing and maintenance. The security based on C I A that stands for Confidentiality, Integrity and Availability. The user requirements from 120 persons consist of 45 females, 55 males, 75 persons under age 25-35 years old and 45 persons under age 36 – 50 years old and also 45 company owners, 89 officers and 1 government officer.  The results from this study using focus group found that the appropriate persons for the personal insurance are their income is over 80,000 baht/month. In addition, the Insurance agents are interested in “Personal Insurance Platform” 97.1% and focusing on health insurance 88.2%, retirement 73.5% education 55.9%. The platform testing result after input data as following age, gender, number of kids, money paid, year paid, and amount of money require after insurance then returns the personal insurance form. Before payment, the user can change all parameters until making decision. The payment channel consists of bank transfer, credit card or prompt pay or QR code. When the payment completion, the personal insurance form automatically sends directly to the email and can print directly from platform. The platform is not only payment but also claim and alert for renewal payment. The appraisal of performance and satisfaction of personal insurance platform from interviewing 32 persons that the platform processes ease to use, the complete information and personal insurance form meets the requirement with score 4.34, 4.25, 4.20 from total 5, respectively. In summary, the overall performance and satisfaction of the users are good with score 4.26 from total 5.