Modern innovation in complaint management of Provincial Electricity Authority

Abstract

Any organization can use information technology effectively. Will bring many benefits Can reduce manpower in the operating process Employees have enough time to think, critically, review work. Convenient for communication and follow up Reduces file storage space and speeds up operations. Especially the nature of work that must be performed on a regular basis We can use information technology systems to manage and process. To search for information more conveniently and quickly.  Can bring the received information to the problem, the root cause, as well as the service satisfaction guidelines.

Keywords: innovation; complaint