Responding to the needs of people with quality of government agencies

Abstract

Management for the service to the people of civil servants or government organizations under a democratic regime is widely practiced in the developed world and is recognized by democrats as the correct approach. But for developing Thailand, the service sector to people is somewhat confused from the truth. This is because the country's ruling system has been instilled in the knowledge of bureaucrats as lords or ruling classes rather than servants of the people, allowing these values ​​to continue despite the development of the world. but it seems The current trend has started to have more and more discussions. All civil servants who receive compensation from people's tax must be servants of the people or must serve the people as employees of that people. Currently, government agencies have changed the administrative context for services that can better respond to people's needs, such as service periods. answering questions to the public information system development Adding channels for contacting inquiries and requesting information Development of channels for receiving complaints from the people Focus on convenience and speed including the problem solving process that meets the needs of the past The government agencies tend to work in a good direction more and more.